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Veritas.com
Support

Giving Help desk the ability to enable/disable mailboxes ONLY

Mick_Faber
Level 4

‎06-26-2007 01:11 AM

Hi there,
 
We are running EV7SP1 and want to enable Roles based administration. By default we are not enabling all mailboxes and I want to give the Helpdesk the ability to enable mailboxes within the EV Admin Console.
 
Currently I have enabled:
  • {DIR} Can administer Enterprise Vault    (Type: Operation)
  • Can enable and disable Exchange mailboxes  (Type: Operation)
  • EVT Manage Mailbox Archives.  (Type: Task)
However, when I try to enable a mailbox, I get as far as choosing an Exchange server, and I get this error:
Failed to get the Exchange Mailbox Task Status
Reason: Access is Denied.
The account I am using for this test is a Domain Admin account, so the permissions issue must be based around EV, not Exchange.
 
Has anyone found any links to describing exactly what to enabel to give a user the ability to ONLY enable or disable an Exchange Mailbox?
 
I am unable to use the default option of Messaging Administrator because it also allows the user to edit Property settings which we can't allow, and therefore need to create a custom role.
 
Thanks in advance.
 
Mick

Message Edited by Mick Faber on 06-26-200701:16 AM

Message Edited by Mick Faber on 06-26-200701:16 AM

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andra_christie
Level 6
Employee Accredited

‎06-26-2007 04:50 AM

Currently I have enabled:
  • {DIR} Can administer Enterprise Vault    (Type: Operation)
  • Can enable and disable Exchange mailboxes  (Type: Operation)
  • EVT Manage Mailbox Archives.  (Type: Task)
However, when I try to enable a mailbox, I get as far as choosing an Exchange server, and I get this error:
 
 
Hi Mick,
 
Can you please add Can Manage Enterprise Vault Exchange Mailbox tasks as well? This should fix it for you :)
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