How to view an archived item in Outlook and not a browser?

[jlg]

I may have missed this in the documentation but can someone tell me how I can get the users to view archived emails within Outlook and not their browser?

Each time a user opens an archived email it opens in a browser and then they have to click on the "download" Vault icon in order for it to be viewed in Outlook.  I'd like to eliminate the browser step.

[Wayne_Humphrey]

Hi jlg,

Are you referring to when a user clicks on a universal shortcut? "click here to view the archived item" or when double clicking the shortcut?

--wayne

[jlg]

When they click on the universal shortcut, the link that says "View the original item"...the email opens up in a browser.

This message has been archived. View the original item

[Wayne_Humphrey · Accepted solution]

If i recall of the top of my head:

Edit or create WebApp.ini within the Enterprise Vault directory

and set "ViewMessage_Format"

values

• WEB (default). Display the item in a browser window.
• MSG. Use Outlook to display the item. (Not available on Mac clients.)
• ASK. Prompt the user for the format to use. (Not available on Mac clients.

Just remember this affects the following:

• Links in universal shortcuts
• Items that are opened in Archive Explorer

So I guess you want to add ViewMessage_Format=MSG to WebApp.ini

--wayne

[Wayne_Humphrey]

Hi jlg,

Has this issue now been resolved?  If so can you please mark the the tread as resolved?