06-09-2014 12:41 AM
Hi Guys
A few clients in our estate are getting a problem when trying to hyperlink in Outlook / Word - when you try to create a hyperlink it is very slow. It's slow when trying to access local items on your machine or when trying to hyperlink to something on a network share. by slow, I mean there is a lag of about 30-40 seconds between each folder i.e. C:/ My Documents / My Pictures etc...
Heres the scenarios - Outlook 2007 - hyperlinks work fine
Outlook 2007 with SP3 - hyperlinks work fine.
Outlook 2007 with SP3 and Evault Client version 8 / 9 or 10 - hyperlinks start to run slow when trying to create them.
The above issues also happen in Word.
The problem gets so bad that sometimes it casuses the MS program to not respond.
Can you shed any light on this please?
Thanks
Nick Lucas
Solved! Go to Solution.
06-10-2014 06:50 AM
A bit more info:
Doing a google of "create a hyperlink it is very slow" returns several resulte
http://answers.microsoft.com/en-us/office/forum/office_2010-word/why-is-the-insert-hyperlink-dialog-taking-so-long/45cca6a5-4091-4c39-862e-3df164a7a8b0
http://community.spiceworks.com/topic/204843-microsoft-office-slow-when-inserting-hyperlink
Can you verify the number of shortcuts you have in the My Documents folder?
It could be the number of shortcuts you have in your default folder (it's My Documents for me). If you have a lot of shortcuts in that folder, Outlook tries to reach/resolve each link before letting you add anything :)
06-09-2014 06:27 AM
Hi Nick,
I don't understand what this problem has to do with Enterprise Vault.
This sounds like it is just a MSFT Office issue, you might want to try an Office forum.
Regards,
Tony
06-10-2014 01:30 AM
Thanks for your reply Tony, this problem is only introduced when the Enterprise Vault Add In is installed - this would suggest it is an Enterprise Vault problem.
I would welcome any suggestions or solutions.
Thanks, Nick
06-10-2014 05:02 AM
You say that Word is affected as well so it doesn't seem like it would be the EV Outlook Add-in.
If you remove the add-in does the issue go away?
06-10-2014 06:50 AM
A bit more info:
Doing a google of "create a hyperlink it is very slow" returns several resulte
http://answers.microsoft.com/en-us/office/forum/office_2010-word/why-is-the-insert-hyperlink-dialog-taking-so-long/45cca6a5-4091-4c39-862e-3df164a7a8b0
http://community.spiceworks.com/topic/204843-microsoft-office-slow-when-inserting-hyperlink
Can you verify the number of shortcuts you have in the My Documents folder?
It could be the number of shortcuts you have in your default folder (it's My Documents for me). If you have a lot of shortcuts in that folder, Outlook tries to reach/resolve each link before letting you add anything :)