Index Service Error

[Andrew_Tankersl]

Do any of you have any experince with this error;

Abnormal error occurred

Error: Exception occurred.
Reference: CAltaVistaSearch::ProcessChunksByOperator
Index: 139F4907415A6EB40A946D06F6D5C1B411110000reskvs01a (Mail Central Journal_0006)
Info: EM/e

[Michael_Bilsbor]

Hi,

Is this a one off, or all the time.
Is it related to particular operations e.g. updates or searches etc.

Does it happen on just this one archive.

If it's more than just a one off I suggest you get a dtrace of indexserver and contact Symantec support.

[Andrew_Tankersl]

It seems to have started yesterday during a search with Compliance Accelerator.
The Index Service was hung, and I could only stop it by running the taskkill command.
We have regularly scheduled searches that run at night, and the issue came up again. I have rebooted the EV server and so far so good.