Join an exising site to new server

[Jude_H_]

hello

I succeeded in-place EV upgrade. but we have a problem.

We need to join an existing site to a new server.

I've tried and failed to add with the following message.

is it impossible?

exsting site - 9.0.4 ( several servers 10.0.4)

new server - 10.0.4 

"Failed to read the Sites for organization 'TestEV1'"

[RahulG]

refer http://www.symantec.com/business/support/index?page=content&id=TECH138624 to start with 

Edit : you need to make sure tall the Ev server are running the same version of EV.

Let us know what error do you get in the event log

[Jude_H_]

Hi RahulG

My point is added to an existing site, with different versions of the possible 

and I'm wonderting that.

thx

[RahulG]

All Ev servers in the site Point to the Same EntepriseVault Directory Database, so Ev version should be same on the all the Ev servers.

If you databse is upgraded to 10 sp4 , the server running older version would communicate properly .

[Jude_H_]

New server version already 10.0.4 but they can't to join existing site.

[RahulG]

Did you check the technote I suggested ? Could you please let us know the events which you have.?

[TonySterling]

In your original post you say 

exsting site - 9.0.4 ( several servers 10.0.4)

new server - 10.0.4 

Could you explain what you mean?  All EV servers need to be on the same version.  How many EV Servers do you have?

Also, just to be clear, you are trying to add a new EV Server to you newly upgraded site?

[Jude_H_]

ya I want to add new EV server(10.0.4) in existing site, 

There seems to be some misunderstanding the description is missing.

Servers

-EV1,2,3 (9.0.4version)

-EV4,5,6(9.0.4 -> in-place upgrade 10.0,4)

All EV server consists of a single site.  

I want to say is that it whether there is a possible way.

I know already that additional time is possible to be configured with the same version in the site.

[TonySterling]

Can you please run these queries:

Against the EV Directory Database Schema Version can be found by running the following SQL query:

USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM DirectoryEntry

USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM VaultStoreEntry

What are your results?

[GabeV]

Hello Jude,

You cannot add an Enterprise Vault server running EV 10.x to an EV site running EV 9.x. Basically, the EV Directory database is different (fields, format, SPs, etc). You need to upgrade all your Enterprise Vault servers from EV 9.x to the same EV 10.x version and then you can add this new EV 10 server to the site.

For the EV 9 to 10 upgrade process, select your EV 10 version from this link and then look for the Upgrade Guide link:

Enterprise Vault Product Documentation
http://www.symantec.com/docs/DOC2200

I hope this help.

[Jude_H_]

USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM DirectoryEntry

-> SchemaVersion : 10.125.5.137.0

USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM VaultStoreEntry

-> SchemaVersion: 10.33.5.37.0

                              9.13.9.24

[TonySterling · Accepted solution]

Ok, you definetly have an issue, the vault store that reported 9.13.9.24 hasn't been upgrade to an EV 10 Schema.  I would recommend you contact support or your partner that did the upgrade ASAP.

[Jude_H_]

thanks Tony Sterling