We're running EV 2007 R1 with Exchange 2003 SP2.
I'm just beginning to roll this out a handful of selected pilot users. I have an instance or two of the same message appearing in duplicate or triplicate once their PST files have been migrated into EV. We are using the client driven migration. One person in particular I know had their Windows Profile renamed by one of our desktop support guys and all of her old windows profile data is still on her computer, including probably a copy of the PST file.
Three questions:
1 - Does client driven PST migration just grab all of the PST files on the client machine, or only the ones connected to Outlook? I was under the impression that it only grabbed the ones connected to the Outlook client.
2 - Is there a way to tell EV not to grab duplicate messages or not display duplicate shortcuts?
3 - Is there a way to clean up these instances where we have duplicate message shortcuts being displayed in Outlook?
Thanks in advance