09-14-2010 04:13 AM
Hi all,
09-15-2010 04:06 AM
I've discovered more issues - when I try to enable or disable a mailbox enterprise vault hangs and this error is in the eventlog: "Timed out whilst waiting for MAPI profile mutex"
I did an "Exchange Administration" trace which I've attached.
-Claire
09-15-2010 04:23 AM
As you found out, it seems to hang when it tries to do MAPI stuff:
236 11:10:11.765 [780] (ArchiveTask) <5632> EV:M CMailboxHelper::OM() - OpenMsgStore
That's the last entry in your log.
Can you try the following:
- Log in as service account on the EV Server
- Open Outlook on the server
Are you able to connect to the service account mailbox then?
Cheers
Michel
09-15-2010 05:28 AM
Yes I can open the mailbox then and send/receive emails.
-Claire
09-15-2010 06:59 AM
I think it's going to be worth clearing out the Outlook profiles if you are getting mutex errors. Stop the archiving agents (all of them) and delete any of the temporary profiles. Start the tasks up again. It may well be a case that there is a build up of profiles (and their registry references)
09-15-2010 07:48 AM
Also can run Fixmapi on the EV server should help
09-15-2010 09:18 AM
Rahul, I ran Fixmapi but nothing seemed to happen.
Nick - what temporary profiles do you mean? Where abouts are they located?
Thanks
Claire
09-15-2010 09:25 AM
Oh sorry, do you mean the outlook profiles? There are about 60 with names like "VaultMbxAgent-AEXCH01-1744-1282576686-0-616-0" as well as the EV service account profile.
09-16-2010 02:45 AM
Yep, that's the ones. Apologies for not making it clear in my earlier reply!
09-17-2010 02:22 AM
The plot thickens...I deleted the profiles as suggested but it didn't make any difference. I then followed the MAPI troubleshooting steps here - http://seer.entsupport.symantec.com/docs/281739.htm and one of the steps involved changing the "System Mailbox" in the ArchivingRetreivalTask table.
I did this and was then able to enable & disable mailboxes. However, emails still won't archive and the Exchange Mailbox task fails after running for a few minutes.
When the task fails, this message is in the event viewer "Faulting application ArchiveTask.EXE, version 7.5.0.1250, faulting module msvcr80.dll, version 8.0.50727.3053, fault address 0x0000e7a2".
I've attached a dtrace for the task but I can't see any errors, any help appreciated!
09-17-2010 02:25 AM
Claire, it looks like the task was actually archiving items until it crashed, so the original problem appears to be down to an issue with the old EV system mailbox. The crash is going to be harder to pin down, so you may need to approach Support to resolve that part of the problem. I noticed that you are on EV 2007 base release; do you have any plans to apply the latest service pack or upgrade to version 8 or 9 in the near future as it would definitely be worth looking at updating your installation? I'm not saying an upgrade would definitely fix the crash issue though!
09-17-2010 02:53 AM
Yes we are planning to upgrade, but not for another few months.
Unfortunately calling support isn't an option for us as we don't have a maintenance contract at the moment.
I guess for the moment I'll just leave the ArchivingRetreivalTask table as it was so at least then everyone will be able to read their archived emails and the task won't keep failing.
Thanks for the all the help, I'll let you know if I find a solution!
09-17-2010 03:37 AM
Have a quick dig through the support KB. I found this tech note which is on the same version for example: http://seer.entsupport.symantec.com/docs/304505.htm