Hello fellows,
I have an iteresting problem with our EV 9.0.4 - tons of the events above appear every minute. I've red through the KBs and found several possible solutions for such errors - SQL coallition issue, SQL DB compatibility issues and the most accurate one - a hotfix for EV 8.0
I've checked for the SQL related errors and confirmed that this is not tha case. The article for the hotfix, however, describes exactly what's happening to our environment - http://www.symantec.com/docs/TECH70711. I am confused how to proceed, as this hotfix is for an older version.
Here are some details
2x MS Exchange 2010 servers in DAG
2x EV 9.0.4 servers in cluster
1x MS SQL Server 2008 R2
Exact errors:
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 11/27/2012 10:35:42 AM
Event ID: 13360
Task Category: Directory Service
Level: Error
Keywords: Classic
User: N/A
Computer: DCHPRDSEV01*******
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.\ADODataAccess.cpp, lines {1317,1319,1334,1352}, built Jun 29 21:09:37 2012]):
Description:
Lock request timed out
SQL Command:
CreateArchiveFolder
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e14
SQL State: 42000
Native Error: 00050000
HRESULT 0x80040e14
==========================================
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 11/27/2012 10:35:42 AM
Event ID: 8453
Task Category: Directory Service
Level: Error
Keywords: Classic
User: N/A
Computer: DCHPRDSEV01*****
Description:
The EnterpriseVault.DirectoryService object reported an error.
The error code was 0x80040e14
==========================================
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 11/27/2012 10:35:42 AM
Event ID: 6469
Task Category: Storage Online
Level: Error
Keywords: Classic
User: N/A
Computer: DCHPRDSEV01******
Description:
An exception has occurred.
[Internal reference CArchiveAssister/CF/ce]
Details:
ContainerArchiveVEID: null
ParentFolderVEID: 1169BB9ABAC207747B7D4D4338C4FC2D21110000********************
FolderName: Inbox
FolderPath: Inbox
==========================================
So, I would be gratefull for any ideas on how to deal with that...
