NTFS to Centera Migartion

[WASA]

After a successful migration from NTFS to centera partition. i have a user how cannot access archived item in his inbox folder, he has no problem in other folders!
When I dtraced the retrieve item I see the following error messages

Event ID: 6356 There was no such Storage Service Entry  in the Vault Directory |

995       16:27:02.620     [3664]  (RetrievalTask)   <5588> EV~E   Event ID: 6188 A problem with registry settings caused the saveset not to be queued|See previous events for additional information |

996       16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:L     CQueue::~CQueue (Entry) |

997       16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:M    CQueue::~CQueue (Exit) |

998       16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:M    CStorageRestore::Fetch (Exit) |There was no such Storage Service Entry %1 in the Vault Directory   [0xc00418d4] |

999       16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:H    :CRestorationAgent::RestoreItem() |Exiting routine |

1000     16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:M    :AgentMessageDispenser::ActivateObject() |An error that we do not specifically recognize has occurred, so we'll just increment this messages retry count |

1001     16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:H    :AgentMessageDispenser::ActivateObject() |Exiting routine at point A |

1002     16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:M    :AgentMessageDispenser::ProcessNextMessage() |ActivateObject has returned failure |

1003     16:27:02.620     [3664]  (RetrievalTask)   <5588> EV:M    :AgentMessageDispenser::ProcessNextMessage() |Activate object returned with status AGENTS_E_DISPRETRY. The retry count will be incremented, and the message reposted to the end of the queue |

1004     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:M    :AgentMessageDispenser::ProcessNextMessage() |Retrieved a message successfully from the queue |

1005     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:M    :AgentMessageDispenser::ProcessNextMessage() |Read new message or a message that is within its retry limit (). |About to process the message body |

1006     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :AgentMessageDispenser::ActivateObject() |Entering routine |

1007     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:M    :AgentMessageDispenser::ActivateObject() |Message type indicator = MsgID_RestoreItemV61. |Will fall through to be handled by the case for MsgID_RestoreItemV61Imp |

1008     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:L     :AgentMessageDispenser::ActivateObject() |Called server side object, with arguments: |m_pIExchangeRestorationAgent->RestoreItem(OriginatingClient = "1FEF82A510F15DC4AB8A7CB24A636D79A1c10000LUX01",|  TransactionID = "COBALU\EVault_OWAUSR\20090324162659703\1",|  SavesetID = "",|  ArchiveID = "",|  pITmpLocation,|  pITmpShortcutAccessor,|  NULL,|  nRetryCount = 2,|  NULL,|  CallerSID,|  Reserved, | CallerIsAdministrator = 1|  PSTFile = "", RestoreAndDelete = "FALSE", |  PSTFormat = "UNICODE",|  RestoreShortcuts = "FALSE");| |

1009     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Entering routine |

1010     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |The retry count for this message is  |

1011     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing CallerSID to RestoreItem buffer |

1012     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing ClientServiceEntry to RestoreItem buffer |

1013     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing TransactionID to RestoreItem buffer |

1014     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing SavesetID to RestoreItem buffer |

1015     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing Location Object to RestoreItem buffer |

1016     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing Shortcut Accessor to RestoreItem buffer |

1017     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Writing callerIsAdministrator to RestoreItem buffer |

1018     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:H    :CRestorationAgent::RestoreItem() |Calling storage service, and passing it a restore request |

1019     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:L     CStorageRestore::Fetch (Entry) |

1020     16:27:02.651     [3664]  (RetrievalTask)   <2188> EV:L     CQueue::CQueue (Entry) |.

Can anybody tell me how to fix it or how to check if savsets are updated correctly after the migration?

When check user's mailbox I see the archived items in this folder look like unread items.
Many thanks.

WASA

[MichelZ]

Hi

There seems to be something wrong either with the shortcuts or with the database:

Event ID: 6356 There was no such Storage Service Entry in the Vault Directory |

I highly recommend to open a case with Symantec for this.

Cheers
Michel

[WASA]

Hi

There seems to be something wrong either with the shortcuts or with the database:

Event ID: 6356 There was no such Storage Service Entry in the Vault Directory |

I highly recommend to open a case with Symantec for this.

Cheers
Michel

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Thank you for the answer, I already opened a case and still waiting, they call me back.