New Install - Can not add Exchange Server

[Mark_Ludgate]

I have installed a new EV site/server.

I am trying to add an exchnage 2003 server.

When I browse to select a system mailbox 'working' is displayed I have left it for 10minutes plus the list of mailboxes is not returned.

The Deployment Scanner is OK regarding exchange permissions.

Any ideas?

Regards

Mark

[Mohawk_Marvin]

Daft question... have you configured an outlook profile on the new EV server?

[Maverik]

Can you open the system mailbox via Outlook on the EV server OK logged in as the Vault Service Account?

[Mark_Ludgate]

 have you configured an outlook profile on the new EV server? - YES

Can you open the system mailbox via Outlook on the EV server OK logged in as the Vault Service Account? YES

[Mark_Ludgate]

Just to clarify - I can not see any mailboxes listed in the 'select mailbox' window. I just see -

working...

[Mark_Ludgate]

A little more information

I created the server in EV without creating any archiving tasks.

Server created OK

I created a provisioning group and ran the provisioning taks OK.

Tried to create a mailbox archiving task, same issue not able to display list of mailboxes to select a system mailbox

[GertjanA]

Hi Mark,

Is there perhaps a firewall running?

Any events on the Exchange server (or the vault server) especially application/security log?

While opening the system-mailbox on that exchange server, when you try to sent an email to a mailbox located on that exchangeserver, can you find it in the addressbook? Can you sent the mail? Can you (as temporary measure) make the Vault Service Account local administrator on the exchange server and try again?

Can you (from the vaultserver) ping the exchange server, can you open an (admin) share on that server?

Are all exchangeservices running? Can you reverify the permissions of the VSA (follow page 61 and further in Installing and Configuring guide) (assuming you are on EV8)

let us know....

[Mark_Ludgate]

Hi

Windows Firewall is Disables (the service is set to disabled)

I can ping the exchange server OK

Running EV9

I can access the c$ share on the Exchange server

I have (for testing only) made the vsa account a member of domain admins.

I have sent a mail for the VSA to the system mailbox and back again

Regards

Mark

[Mark_Ludgate]

I have been running a dtrace and seeing that it is reading through all the user mailboxes very slowly anout 1 mailbox eveny 20 seconds.

I think it is now time to raise a case with support.

Thanks

[Mohawk_Marvin]

Please keep the thread updated with support info's :)

[Mark_Ludgate]

Example of the DTrace

21901 16:07:20.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Monitor returning status 0x00000000|
21902 16:07:20.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
21903 16:07:21.723  [328] (mmc) <5136> EV:M       Entering ProcessObjectAttributes()
21904 16:07:21.723  [328] (mmc) <5136> EV:M         Found distinguishedName: CN=Fred Flintstone,OU=Domain Users - xxxxxx,DC=xxxxxx,DC=ie
21905 16:07:21.723  [328] (mmc) <5136> EV:M         Found displayName: Fred Flintstone
21906 16:07:21.723  [328] (mmc) <5136> EV:M         Found mailNickname: Fred Flintstone
21907 16:07:21.723  [328] (mmc) <5136> EV:M       Leaving ProcessObjectAttributes()
21908 16:07:21.723  [328] (mmc) <5136> EV:M     Examining mailbox 248 of 500 in current row - DN: CN=Fred Flintstone,OU=Domain Users - xxxxxx,DC=xxxxxx,DC=ie
21909 16:07:21.723  [328] (mmc) <5136> EV:M       Binding to: GC://print1.xxxxxx.ie/CN=Fred Flintstone,OU=Domain Users - XXXXXX,DC=xxxxxx,DC=ie
21910 16:07:21.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
21911 16:07:21.895  [1892] (AdminService) <2120> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
21912 16:07:21.895  [1892] (AdminService) <2120> EV:M [entity 1] is EV_MONITOR_MEMORY using WMI to read counters|
21913 16:07:21.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::UpdateCounters (Entry)|
21914 16:07:21.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters 1 counters
21915 16:07:21.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Is Valid: [YES]|
21916 16:07:21.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetCounter(B) (Entry)|
21917 16:07:21.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - (Entry)|
21918 16:07:21.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - [Win32_PerfRawData_PerfOS_Memory] Value [17.720107]|
21919 16:07:21.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters  value[0] 17.7201|
21920 16:07:21.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Monitor returning status 0x00000000|
21921 16:07:21.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
21922 16:07:22.708  [2440] (TaskController) <2952> EV:L CTaskControl::SynchRetrievalTask (Entry) |
21923 16:07:22.708  [2440] (TaskController) <2952> EV:L CTaskControl::SynchRetrievalTask (Exit) |Success  [0] |
21924 16:07:22.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
21925 16:07:22.895  [1892] (AdminService) <2120> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
21926 16:07:22.895  [1892] (AdminService) <2120> EV:M [entity 1] is EV_MONITOR_MEMORY using WMI to read counters|
21927 16:07:22.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::UpdateCounters (Entry)|
21928 16:07:22.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters 1 counters
21929 16:07:22.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Is Valid: [YES]|
21930 16:07:22.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetCounter(B) (Entry)|
21931 16:07:22.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - (Entry)|
21932 16:07:22.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - [Win32_PerfRawData_PerfOS_Memory] Value [17.720107]|
21933 16:07:22.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters  value[0] 17.7201|
21934 16:07:22.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Monitor returning status 0x00000000|
21935 16:07:22.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
21936 16:07:23.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor([entity 1],[critical 95],[warning 90],[interval 0],[poll 0])|
21937 16:07:23.895  [1892] (AdminService) <2120> EV:M CMonitor::MapEntryToObject - Entry Found in Map:[1] Mode:[1]|
21938 16:07:23.895  [1892] (AdminService) <2120> EV:M [entity 1] is EV_MONITOR_MEMORY using WMI to read counters|
21939 16:07:23.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::UpdateCounters (Entry)|
21940 16:07:23.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters 1 counters
21941 16:07:23.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Is Valid: [YES]|
21942 16:07:23.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetCounter(B) (Entry)|
21943 16:07:23.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - (Entry)|
21944 16:07:23.895  [1892] (AdminService) <2120> EV:M CWMIPerfQuery::GetFormattedValue - [Win32_PerfRawData_PerfOS_Memory] Value [17.720107]|
21945 16:07:23.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::CheckCounters  value[0] 17.7201|
21946 16:07:23.895  [1892] (AdminService) <2120> EV:M CPerfMonitor::Monitor returning status 0x00000000|
21947 16:07:23.895  [1892] (AdminService) <2120> EV:M CMonitor::Monitor - returning 0x00000000 to caller|
21948 16:07:24.005  [328] (mmc) <5136> EV:M       Entering ProcessObjectAttributes()
21949 16:07:24.005  [328] (mmc) <5136> EV:M         Found distinguishedName: CN=Barney Rubble,OU=Domain Users - xxxxxx,DC=xxxxxx,DC=ie
21950 16:07:24.005  [328] (mmc) <5136> EV:M         Found displayName: Barney Rubble
21951 16:07:24.005  [328] (mmc) <5136> EV:M         Found mailNickname: BURKEP01
21952 16:07:24.005  [328] (mmc) <5136> EV:M       Leaving ProcessObjectAttributes()

[AndrewB]

i noticed Binding to: GC://print1.xxxxxx.ie

is that a domain controller + global catalog + print server + other goodies? maybe it's too busy to respond in a timely manor.

[GertjanA]

You wrote:

 have (for testing only) made the vsa account a member of domain admins.

Domain Admins by default have a deny on send as/receive as.....

Do keep us posted..

[Mark_Ludgate]

Looks likely to have be caused by an VMWare Networking Issue.

Some changes where made to the networking.

Enterprise Vault now seems to be running more smoothly

[GertjanA]

Hello Mark,

As more people use VM-Ware to run EV, can you let us know what has been changed? This might help others in fixing issues, or allow a 'heads-up' when going to vm-ware.

Thanks, good to know you got it fixed.