02-09-2013 06:26 AM
Hi Folks,
one of my Customer was complaining that his EV-Server would not archive any more. I was digging around and found out that it seems to be the Installation of Update Rollup 4 V2 or Update Rollup 5 V2 since the installation Date of these 2 Rollups correspond with the stopping of the archiving.
I get MAPI Errors when EV tries to connect to the Exchange.
I reapplied both Powershell Scripts for Throttling and EV-Permissions. I reinstalled Outlook on the EV-Server and reapplied all Office Hotfixes.
I ran fixmapi.exe on the EV-Server.
EV Version is 10.0.2
Has anyone had this issue already and can give me a Hint on where else to look for
Thanks,
Holger
Solved! Go to Solution.
02-10-2013 01:29 PM
02-09-2013 07:50 AM
Best to PM or Rob Wilcox or JW
Or hold your patience, they would be on the way to this post
02-09-2013 08:29 AM
Can you post your event id's you are seeing and also a dtrace would be helpful. You can zip the dtrace and attach it to your post.
02-09-2013 08:33 AM
i have UR5-v2 installed in my lab with EV 10.0.2 and do not have any issues like this. maybe a dtrace will give you some more insight into the errors. wouldn't hurt to post whatever event logs you have right now too.
02-09-2013 10:44 AM
Hi All,
Event ID Errors are pretty generic:
Event ID: 2256 The Archiving Task 'Exchange Mailbox Archiving Task for DE-RZ1EXC022' could not be started due to startup errors.
In the DTRACE I think this might be the Hint:
{CAgentTask::Initialise:#1325} Failed to open privileged MAPI session: [0x8004011d]. Aborting agent startup.
I can't even connect to Exchange via Outlook using the EVSA or the System_Mailbox
So I am focusing on getting Outlook to work and then I think EV will work.
I was just hoping someone had ran into this Problem before and it might save me some time digging around the Customer's environment.
DTRACE attached, Customer's name is XXXXed out
Thanks,
Holger
02-09-2013 11:01 AM
I think you are on a good path, you need to figure out why you can't open the system mailbox via the outlook profile. Re-verify all the permissions for the EV service account.
Also, do you have a host file entry for your CAS servers? Wouldn't hurt to double check that.
02-09-2013 08:11 PM
Tony i feel EV is waiting for replication topology to get sync (not sure but a guess, As Exchange heavily relies on AD site)
Could be a reason updated permissions are not reflecting
02-10-2013 01:36 AM
I'd say you have 'something' going on from the AD side of things:
02-10-2013 01:10 PM
Hi Rob,
thanks for your input. I am able to log in from my "Customer's VM" with Outlook 2010. I even was able to attach the 2 System Mailboxes for the Exchange Servers.
I will now try to Download the Office 2007 Installation Media of the EV Server to test this on my workstation.
The GC specified (de-rz1ads003) is listed as GC in the Active Directory Sites and Services.
I also checked with no CG entered to let EV find the GC based on the Domain Info.
Thanks,
Holger
02-10-2013 01:29 PM
02-10-2013 02:24 PM
So what version of Outlook do you have on the EV Server?
02-11-2013 12:48 AM
Outlook 2007 SP3
The system has been archiving for quite some time now. I installed the System about 4 yrs ago, updated it a few times inbetween and last year we moved to new Hardware and Windows Server 2008 R2. The system stopped archiving on january 8th .2013 with no action taken on the EV-Side. As I said, I have been diggin' around and found quite a lot Windows Security Patches and the Exchange Update Rollups installed on that date.
I will follow Alex's hints and then let you know more.