Hi, we have a clustered Exchange 2003 and one Enterprise Vault 6.0 Sp1 (no front end)
All worked fine until we change the EV service domain account password.
I already change the credentials in EV console and restart all EV services.
Now Outlook works fine, but OWA 2003 extension cannot retrive archived mails!!
When double-click is press on archived mail, it open a shortcut with a banner message "The archived item is currently unavailable" and the follow error is write in EV server IIS logfile:
2006-02-19 22:38:04 10.x.x.x GET /EVAnon/restoreo2k.asp vaultid=10DCC92060F90BC459E613A1C2F6F04361110000sitealias.kvs.com&savesetid=812000000000000~200601270002560000~0~484AFF8BE4664DFBBDB827CF1A201FA&mbx=user@kvs.com&server=exchbe&restorelocation=3&foldername=Deleted%20Items 80 - 10.x.x.x - 500 0 0
I already to uninstall, install and configure. No errors in "BackEnd2003Setup.wsf.log" file, reboot, but OWA doesn't work.
Any idea to troubleshoot the "500 error" before open a case to technical support?