01-07-2013 10:28 PM
Hi,
How is this possible, I'm the domain admin myself but I cannot open my own archived email dated last year in my Outlook 2007 ?
This is occuring in my Outlook 2007 SP3 with EV 8.0 SP4
Googling around found this article: http://www.symantec.com/business/support/index?page=content&id=TECH37891 but it is not applicable as I cannot find the button to click due to the mismatch product version it applies to.
Here's the error details:
in the Outlook grey highlighted: The item was archived by Enterprise Vault on .....
Solved! Go to Solution.
01-08-2013 05:42 PM
The indicator was the following performance monitor alert
01-07-2013 11:49 PM
Do you have this issue on multiple workstations ?
Are you using Vault Cache ?
Have you create a client trace ?
01-08-2013 12:32 AM
In Outlook do you have the Outlook toolbar?
Is it only you that is affecting?
By default in Exchange, many moons ago, Domain Admins had a deny when opening mailboxes. So unless you have changed permissions, it could be related to that.
01-08-2013 02:10 AM
01-08-2013 03:18 PM
Yes I have created the Client Trace file, what keyword or section to look for ?
This problem affecting other people as well consistently.
01-08-2013 03:19 PM
Yes that is correct, I do have EV toolbar icon.
It affects myself when opening my own archived item, and also other people accessing their own old emails.
01-08-2013 03:23 PM
Hi Jesus,
Yes, I can view it from the browser (and using Archive Explorer as well).
but going to the actual items in the Outlook Folder, I can't see the full email items.
01-08-2013 05:34 PM
OK, the solution was simple, I had to reboot the EV server as part of the other issue that I posted in other thread.
01-08-2013 05:42 PM
The indicator was the following performance monitor alert