PST Migration Failed !!

[johnyev]

Hi,

There are some PSTs which get failed while Migrating(Please check Event log.)

These are the most common ones besides password protected PSTs.

The event log are not friendly !!!

Is there a work around ??

Regards,

Johny

[Wayne_Humphrey]

Jonny,

Please post your version of Enterpeise Vault as well as the Event Log errors you are seeing. We then might be able to help you.

[johnyev]

PST Migration Report

Migration status: Incomplete

Processing aborted due to an unrecoverable error.

PST file: \\srv2\S$\PST Storage\deependud\Deep PST.pst (Copy: S:\PST Teamp\Copy674.pst)

Archive Name: Das, Deependu - Aegis - MUM

Vault Id: 13100349B32432D4EBD7CF78BF48A85AE1110000EV10SERVER

RetentionCategory: Default Retention Category

Exchange Server\Mailbox: KRLMBSRV6\/o=company/ou=KUR/cn=Recipients/cn=deependud

Number of folders processed: 10

Number of items archived: 0

Total size of items archived: 0 KB

Number of items unable to be archived: 0

Number of items not eligible for archiving: 1114

Number of items moved to mailbox: 0

Elapsed Migration Time: 0:0:2 (hours:minutes:seconds)

Migration Rate: 0.00 MB/Hour

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6742

[Wayne_Humphrey]

"Number of items not eligible for archiving: 1114"

Can you open that PST up and see what message classes are in there please?

[johnyev]

found this stuff by Jason Szeto

Should this be the prob??

 

Every item in Exchange or Outlook has a message class associated with it. Mail messages are ipm.note, calendar items are ipm.calendar..etc..etc..

EV is only set to archive the default message classes. If these items are special message classes, then the migration mail fail. To check what message class these items are , open the PST in Outlook and customize your view to include the message class field.

When you find what message class they are, check in EV if those message classes are set to archive. To check, in the Vault Admin Console, right click on Directory and click properties. I believe the advnaced tab will show you what message classes are archived.

[PST_Accelerator]

I would review your requirements and the PST Migration policy to ensure that Message Classes that are not being migrated are indeed intentional.

I am guessing you aren't using shortcuts for this migration.

Just to re-itterate, check your PST migration policy to ensure you are indeed migrating message classes you want to, and as Wayne said, check the classes of messages in the PST file to ensure you aren't missing data you want to migrate.

[Rob_Wilcox1]

As the other guys are saying... this:

Number of items not eligible for archiving: 1114

USUALLY means that there are message classes in the PST file which aren't in the list of message classes for PST Migration.  For example .. Calendar items.

[PST_Accelerator]

I agree very much with the capitalised USUALLY here thinking about it.

Looking at that log - and I may have to have another look internally to see if I am right - but a failed migration due to purely the message classes not being included shows as Incomplete - but successful with the tag of "PST NOT deleted" instead of the 'Processing aborted due to an unrecoverable error.' message shown in this log.

This particular message (Processing aborted due to an unrecoverable error.) I have seen most commonly caused by a corrupt item / message within the PST, the task aborting, etc.

If I get a minute, I will confirm this and report back.

[Rob_Wilcox1]

You might be right there PST.A.

A PST that I created with only ineligible items resulted in :

 PST Migrator Task Report File: C:\Program Files\Enterprise Vault\Reports\PstMigTask_EVSQL_20120717141528.txt


   17/07/2012 14:15:28 PST Migrator Task started


Configuration Settings

----------------------


   17/07/2012 14:15:28 Number of retries after a networking error: 7

   17/07/2012 14:15:28 Delay time before a retry after a networking error: 1 Day

   17/07/2012 14:15:28 Location of the holding folder: \\Evsql\pstholding

   17/07/2012 14:15:28 Location of the temporary files folder: \\EVSQL\C$\psttemp

   17/07/2012 14:15:28 Number of concurrent migrations: 10

   17/07/2012 14:15:28 Archive attribute reset denotes a PST has been backed up: False



Migration of PST: \\EVSQL\C$\temp\My Outlook Data File(1).pst


Migration Settings

------------------


Migration Start Time: 17/07/2012 14:15:29

Migration End Time:   17/07/2012 14:15:31

Migration Copy File:  \\EVSQL\C$\psttemp\Copy1.pst

Shortcut Mode:        Do not create any shortcuts to the migrated items


Include Deleted Items:              false

Set PST Hidden:                     false

Set PST Read-Only:                  false

Compact PST:                        false

Delete PST:                         false

Archive Non-Expired Calendar Items: false

Cancel Mailbox Auto-Archive:        false

Merge PST Folders:                  false


Migration Results

-----------------


Number of folders processed: 4

Number of items archived to vault: 0 of 6

    - Number of items not eligible for archiving because of PST Migration Policy setting: 6

Number of items moved to mailbox:  0 of 0


PST Migration completed successfully


   17/07/2012 14:15:44 Migration of \\EVSQL\C$\temp\My Outlook Data File(1).pst has been successful, but the PST file contains items that could not be migrated. 

   17/07/2012 14:15:44 Completed migration of PST: \\EVSQL\C$\temp\My Outlook Data File(1).pst