Possible problem after associating a rehired employee's original archived mailbox with his new mailbox

[legomai]

I associated a rehired employees new mailbox with his original Archived mailbox.  The employee is returning after being away less than a year so his original Archive was still avialble. I followed the steps outlined in "How to link an old Enterprise Vault (EV) archive to a new mailbox" (TECH65019).

When I got to the step for enabling the Mailbox I had to switch to Disabled Mailboxes to get it.  (That seemed strange as his user account had been removed from AD after he left the first time and a new a new mailbox was recently created.)

When I opex Outlook on the users new PC, click the Enterprise Vault tab, and then Click Archive Explorer, there are two Archives listed with the same User Name. One has nothing in it  and the other has all the previous archived items.

I was hoping to just have one archive, not two.  Did I miss a step or is that how it should be?

Thanks,

Rick DeFilippo

[JesusWept3]

Most likely the user was provisioned in a group that automatically enables archiving, then the archiving task ran and created a new archive for that user.

Typically you would add the user to provisioning if necessary, run the task, then enable the mailbox manually, setting the user to use the existing archive.

I have done this many times and a duplicate archive has never been created

[GertjanA · Accepted solution]

Agree with JW.

To clean up: disable user for archiving.

Rename new archive (empty one) to 'displayname NEW'

Zap users mailbox (see Utilities PDF, and forum for assistance if required)

Run provisioning

Sync users mailbox

Enable users mailbox, now choose archive which is NOT 'displayname NEW'.

When ok, delete 'displayname NEW' archive

[legomai]

Thanks guys for your help.