Recover Attachements from VaultStore

[Norbert_M_]

Hello community

I've the situation, that Attachements where archived in EV 7.5 SP3. But the user's can not open the Attachements until they made an "recover" manually. Is this an policy setting? What do i have to change that the Attachement is viewable as soon as the mail is opened? And, what stepts do i've to do, that a change (policy?) is made to all users?

thanks a lot!!!

norbert

[TonySterling]

Hello Norbert,

Is this by chance a Citrix environment?  I assume you are a referring to viewing items in Outlook? 

Regards

[Norbert_M_]

hello and thanks for the reply the oroblem is on outlook2003 and exchange 2007. the users have the http-only client installed. they are not all using citrix. do you have an idea? thanks nobby

[MichelZ · Accepted solution]

Norbert

This could be forms issue.

Have you deployed the forms locally to the clients?

I'd suggest you change the policy to "Deploy Forms locally" to "Always"

Cheers

Michel