Remove shortcuts from outlook mailboxes for a group of users

[Lmlarson]

I need to remove shortcuts from particular mailboxes but not all mailboxes.

I've created a policy which states never archive, and delete shortcuts in the folders at the age of 1 day.

This is not working.  Do I need to create a task for this?  When I attempt to create a task, I recieve the message that there can only be one exchange task.

[JesusWept3 · Accepted solution]

its probably because you have Storage Expiry disabled.
Enable expiry and set it to run in report mode (so expiry doesnt really run, it just reports on what it *would* expire) and then run the shortcut processing again

[JesusWept3]

You could also use something like Exchange Mailbox Manager in Exchange 2003/2007 or Managed folders in Exchange 2010 (though you will need an extra CAL for each user you give Managed Folders)

[MichelZ]

Hi

Have you created a new Provisioning Group, and assigned those users?
Have you assigned the Policy to the Provisioning Group?
Have you run Provisioning?
Have you run a Mailbox sync?

(In this order...)

/Michel

[Simon_B_]

I am not 100% sure if it will be sufficient to set expiry to report mode. I think I saw a problem once were these settings were used and shortcut deletion did not work.

If this is the case you have to set Storage Expiry to run at selected times but with no schedule selected in to time selector below.

This will will still prevent storage expiry to remove any items because the schedule is empty, but shortcut deletion should work

[JesusWept3]

Report mode is fine, it's what we use in my environment

[MichelZ]

Guys

Why would you need storage expiry for this?
Could you elaborate?

/Michel
 

[JesusWept3]

Theres a "bug" but they call it a changed feature that if you want to use Shortcut Expiry, it requires Storage Expiry be enabled, ortherwise it will just skip shortcut expiry all together. it's annoying but they dont seem to want to change it

[GertjanA]

Hi JW and Michel and others.

Where is this changed feature described? Is it described? I've been catching up on reading several guides, tech-notes etc, but have not came accross any warning about this. did I miss it somewhere?

Thanks!

[TonySterling]

It is documented here:

The archive task will not delete expired shortcuts if Storage Expiry is set to Never.

Article URL http://www.symantec.com/docs/TECH73137

[JesusWept3]

Thanks, its been almost three years now, doubt they'll ever change it, wish they would though

[MichelZ]

Ah, but that refers to orphaned shortcut deletion, not deleting shortcuts after X days, 'cause this definitely works in my own environment having storage expiry off... ;)

Cheers
Michel

[JesusWept3]

errr no?
The title of the TN is "The archive task will not delete expired shortcuts if Storage Expiry is set to Never" not orphaned shortcuts
And in at least from EV8 base to EV9 SP1 it won't delete shortcuts unless storage expiry is enabled, so either its fixed in whatever version you have (10 perhaps?) or you have Storage Expiry enabled

[MichelZ]

Just tried in the lab.

- Set Storage Expiry to never
- Restart EV Services
- Set Shortcut deletion to 1 Day
- Synchronized Mailboxes
- Archived 10 messages
- Backdated the ArchivedDate MAPI property on the shortcut 2 days
- Run archiving task

5 shortcuts were removed, 5 left in the mbx.

Just as expected.

So I think the article really refers to shortcuts, where the item was expired in the archive (i.e. orphaned).

(EV 9 SP2)

Can anyone confirm?

Cheers
 

[JesusWept3]

i promise you, thats not what the article was referring to, i was still on backline when that technote was written, i mean, i even have dtrace in my current environment from 9 sp1 where it clearly shows that shortcut expiry is going to be ignored