Restore and archive unable to work from web login

[mumair109917]

unable to archive emails from web using internet explorer however same account i configured in outlook then i can archive emails manually but from web its not working pleasee tell me how can i resolve this issue.

from web i can read archive emails and search and archive explorer also working fine from outlook and web as well but unable to restore or archive no error displayed when i try to archive email.

[JesusWept3]

What version of enterprise vault server? What version of outlook web access? What version of EV OWA plugins installed? Has it ever worked and now it's stopped working? Is this external access or internal or does it fail on both? When you archive, does it come up with a dialog asking you which archive to archive the item to, whether to leave a shortcut etc? Are you logged in to your own account or are you logged on to a test mailbox? Ie you log on to windows as DOMAIN\myUser but you log in to LWA using DOMAIN\testUser? Does the Email Icons change at all? To like a pending shortcut then after a send/receive it flips back? Any errors In the event logs on eithe the CAS or EV servers? You may have to get OWA logging and some EV Dtraces

[mumair109917]

ev 9.0.1, outlook web access 2010, newly setup, fails no both with no error when chose archive nothing heppened and when to restore same, my account or some testing account i checked with, no change at all, no error, how to get EV logging from WEB ACCESS??

[JesusWept3]

Enable logging through the web.config file

[TonySterling]

Find the Web.config file on the CAS, which can typically be found in the directory: \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\

You can set the Folder where the diagnostic Log Files will be generated (Note the trailing slash):
 

<add key="EnterpriseVault_LogFolder" value="C:\Program Files\Enterprise Vault\OWA 2010\logs\"/>

Then modify this entry to enable diagnostic logging for the Enterprise Vault OWA Extensions per CAS (default false):
 

<add key="EnterpriseVault_LogEnabled" value="true"/>

Reproduce the issue.

[mumair109917]

find attached log file created when i tried to restore archived item, however i can access the archived item but can not restore or archive from web access

find attachements

[Chris_Warren]

Unfortunately while I see calls to 2 different savesets, I do not see any restores. I believe a restore through OWA calls download.asp.  Could you check the EV IIS log for any calls to either of these transactions?

8080589C3B718A211486A6C7E1F50431

D151C8CAC2515E132BD1BE8D9AA09371

If you find any lines in today's IIS log referring to either of these, could you copy-paste them here?

[mumair109917]

where can i find these logs "Chris Warren"??

[JesusWept3]

they're IIS logs on the EV server

[Chris_Warren]

Depends on what OS the EV Server is on. 

If you are running Windows 2003 (IIS 6), the IIS logs would be:

c:\WINDOWS\system32\LogFiles\W3SVC1

If you are running Windows 2008 (IIS 7), the IIS logs would be:

c:\inetpub\

Hope this helps.

[mumair109917]

waiting for your suggestions????

[TonySterling]

Have you looked through the IIS logs as suggested below?  If you want some hands-on help you should open a case with support.

[mumair109917]

how to open a support case in symantec as our customer has support agreement  with symantec but friendly speaking i am new with them so kindly tell me the requirements and procedure.

[TonySterling · Accepted solution]

You can open a case online or call in to support.

http://www.symantec.com/support/contact_techsupp_static.jsp

https://mysupport.symantec.com/login.html

http://www.symantec.com/support/techsupp_contact_phone.jsp

Please have the following information ready when calling Symantec support

12-digit Support ID

Full Customer Name

Primary Case Contact Name/Phone/Email

Product and Version

Platform/OS Version