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Searching Message Logs in Symantec Enterprise Vault.cloud solution

scsummers
Not applicable

Our company purchased this solution and I am making my first attempt at trying to comply with a search request from management.

I want to search for any messages where the Recipient contains a specific domain name.

It does not appear that I can do this.

I cannot use wildcard characters in the field (says they are not allowed).

If I just type the domain name without the @ symbol for the recipient field I get results that don't even appear to be accurate.

I also tried specifiying a specific e-mail address for the Sender field but again received results that did not even match my search string.

The online help was not very helpful....am I missing something?

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Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Since this is a relatively new offering from Symantec I would recommend you open a case from ClientNet to expedite resolution.

https://clients.messagelabs.com/Login.aspx?ReturnUrl=%2fdefault.aspx

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1 REPLY 1

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Since this is a relatively new offering from Symantec I would recommend you open a case from ClientNet to expedite resolution.

https://clients.messagelabs.com/Login.aspx?ReturnUrl=%2fdefault.aspx