09-17-2013 08:52 AM
Hello,
we have 1 EV 9.0.4 server running on a 2 nodes cluster W2K3.
2 months ago we completed the migration of archived mailboxes to 8 Exchange 2010 SP2 servers ( 2 DAGs).
Since few weeks some users (not the same) are receiving notifications for deletion of Not Read Messages.
They are noticing this because they know the recipient is still on vacation.
When I check the time of the notification, 06:50 AM, this matches the time frame of the nightly EV arching process, between 6AM and 7 AM EV is running in Backup mode.
The archiving policy we have in place doesn't delete stubs which are kept forever.
On EV the activities seem OK, I mean not special errors.
When I check mailbox content this seems correct and I can see the message (not archived yet)
How can I identify the cause of this issue?
Is this EV problem?
Regards
Mix
Solved! Go to Solution.
09-17-2013 09:05 AM
I would take a look at this registry key:
09-17-2013 10:36 AM
This could be one of the known problem reported quite recenlty.
"'Not Read' read receipt emails are incorrectly being sent to the Sender when an Unread Archived Item is Restored" http://www.symantec.com/docs/TECH209735
09-17-2013 09:05 AM
I would take a look at this registry key:
09-17-2013 10:36 AM
This could be one of the known problem reported quite recenlty.
"'Not Read' read receipt emails are incorrectly being sent to the Sender when an Unread Archived Item is Restored" http://www.symantec.com/docs/TECH209735
09-18-2013 06:21 AM
Hello,
first a big thank you for the help.
I have activated the registry key as suggested by Rob on both the 2 Cluster nodes.
The key "ClearUnreadNotification" was not present and I set DWORD = 1
1 - Do not send a notification to users who have deleted shortcuts to unread archived items.
We archive read and unread items after 60 days.
However the notifications were sent for messages 30 and 90 days old.
I am going to monitor closely the systems to see if users will continue to receive those notifications.
Eventually I will switch this key back to 0 (default).
Regards
Mix
09-23-2013 06:35 AM
Please let us know how this panned out and if resolved please let us flag the poster who was able to help's posting as being the solution to your issue so that we may ensure those who are willing to help can be best directed to those requiring it.
Many thanks.