12-16-2011 09:54 AM
Hi,
Each time after setting/releasing backup mode on the vault stores I see a lot of 6578 event errors:
Solved! Go to Solution.
12-16-2011 02:08 PM
12-16-2011 10:05 AM
Well it doesn't help that the technote gives NO details at all as to whats causing the issue.
But the reason it happens after you come out of backup mode is EV is going through and processing items that its attempting to delete but there is an issue with the item revolving around retention categories
The issue you have and the issue in the technote are absolutely identical and its fixed in EV10.
What version are you on at the moment?
If you're on EV9 do you think you might have plans to upgrade to EV10 at any point?
To be honest you are best off contacting support, reference ET2246454 and let them see what the fix is
Find out whether its fixed in any versions of EV9 , perhaps fixed in EV9 SP3 or do you HAVE to upgrade to 10? and if you can't upgrade to 10, see if you can make the case for getting a hotfix for EV9
12-16-2011 11:45 AM
Thanks JesusWept. It's EV9 SP2 and not planning to upgrade to 10 in the nearest future. Maybe someone else is experiencing the same issue?
Update: just double-checked and it is not fixed in SP3
12-16-2011 02:08 PM
12-17-2011 03:52 PM
I was wondering if you make use of Discovery accelarator in your environment for legal holds purpose?
Also - what is the retention categories applied to user mailboxes & if it allows user for deletion of items?
12-18-2011 08:13 PM
Hi AKL. Yes, we are using DA. The retention is 5 years and we do not allow user to delete items. Any clues? Thanks.
12-19-2011 05:40 PM
If there are any legal holds applied on items that Enterprise vault is trying to delete due to passed retention of 5 years, the error can be generated due to same.
You can check details of Legal holds using Dbo.VaultInterest table under EnterpriseVaultDirectory database. Try below query perhaps:
Use EnterpriseVaultDirectory
Select A.ArchiveName, VI.VaultEntryID, VI.ConsumerDatabase, VI.ConsumerGUID from dbo.Archive A
JOIN dbo.Root R ON A.RootEntryID = R.RootEntryID
JOIN dbo.VaultInterest VI ON VI.VaultEntryID = R.VaultEntryID
where A.ArchiveName = '<name of user>'
-- where A.ArchiveStatus != '1' (to find entries with legal holds for archives marked for deletions)
Might want to re-check query based on environment - I just made it over the air - without my lab in front..
12-19-2011 08:16 PM