Symantec EV 9 File Explorer issue

[Muhammad_Ali_v_]

Our compnay recently installed EV 9 in indows 2008 R2  server operating system.

i facing three isseus with vault server below.

1. Automatically login after first logon (after entering  vault url  directly opening file explorer with who logged previously  )
2. docx is show as unknown format.
3. http redirection for vault file explorer ( taking very long time to open may be 15 mintus and normaly working fine with default url

did any bod face this issues  please let know.

i am trying to solve it but.....

Thanks

Regards

[Gonz · Accepted solution]

I suposse that when you say file explorer, you refer to archive explorer

1.- Ensure that in the Desktop policy, the setting "Behaviour when archive explorer closes" it is set to "Refresh"

2.- Check the program association for .docx

3.- For this issue check: http://www.symantec.com/business/support/index?page=content&id=HOWTO28114&key=50996&actp=LIST