Unable to connect to exchange mailboxes.

[Loneranger_from]

Hi, I am using a 30 day evaluation key to review enterprise vault.  I have followed the setup instructions and have added my exchange 2010 server to my targets, I know the connection is valid because when I go to a task and set the systembox and choose Browse, it does show me a valid list of exchange mailboxes.  When I run the Exchange Mailbox archive task from the schedule tab, and run it immediately I get an error that says No mailboxes found.  I get the same thing when I try to enable mailboxes for archiving from the shortcuts across the top of the window. 

What am I doing wrong?  Can you assist?

Thanks, Bryon

[JesusWept3]

It sounds like provisioning groups have not been set, or the provisioning task has not been run or the groups are too restrictive and haven't found any users

At that point when you see no mailboxes found, this is reading from the entepisevaultdirectory database and not ad or exchange and the database is populated by the provisioning task which reads the mailboxes from ad based on the provisioning criteria

[JesusWept3 · Accepted solution]

Here's a good primer on provisioning

https://www-secure.symantec.com/connect/articles/enterprise-vault-granular-provisioning-best-practice

[MarkBarefoot]

As JW2 said, this does sound like provisioning.

Once you've validated that you have the right PG setup, and the Prov Task has run and if you've setup so your mailboxes are automatically enabled, you need to do an Archiving Run to actually enable them.

Some people misunderstand and think that provisoning does the enabling, it doesn't - it "provisions" the users (archiving policy, retention category etc.) and the Archiving Task actually does the work.

We are going to be making changes to the product to improve this understanding within the vault admin console.