09-03-2019 09:02 AM
When I attempt to delete a journal archive, I receive the following:
Archive 'JOURNAL NAME' has been moved and cannot be deleted because it is currently being used by the following applications:
Discovery Accelerator: COMPANY NAME
I did some digging to find out what cases may be using the journal and found the following script.
ECLARE @Vid varchar(112) SET @Vid = 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault'
SELECT DISTINCT tc.[Name] FROM tblCase tc
JOIN tblIntDiscoveredItems tidi ON tidi.CaseID = tc.CaseID
JOIN tblVaults tv ON tv.VaultID = tidi.VaultID
WHERE tv.KVSVaultEntryID = @Vid
UNION
SELECT DISTINCT tc.[Name] FROM tblCase tc
JOIN tblSearchItems tsi ON tsi.CaseID = tc.CaseID
JOIN tblVaults tv ON tv.VaultID = tsi.VaultID
WHERE tv.KVSVaultEntryID = @Vid
The query returns results, but many of the cases are not visible in the list of cases.
Is this a database issue that needs to be addressed?
Solved! Go to Solution.
09-16-2019 02:46 PM
I opened a support case and was able to have the problem resolved.
09-12-2019 09:16 AM
i moved your post from the ediscovery platform forum to the enterprise vault forum so it gets proper visibility.
09-12-2019 10:41 PM
Hello Dan,
If in DA client, you click on All Cases, do old cases show as Closed? If they do, open them, then clear Legal Hold on them.
If the old cases are gone, you need to log a case to support. I had the same (12.3 EV), albeit in regards to running Storage Expiry, but items were on hold. The support guy I worked with was very knowledgable, and had a script to remove the Legal Hold.
I don't believe you can fix this yourself, open a case.
09-16-2019 02:46 PM
I opened a support case and was able to have the problem resolved.