03-23-2011 07:32 AM
I have recently upgraded EV 8.5 to EV 9.0.1. But now when i try to Manually synchronize EV Exchange Mailbox Archiving Task to update details of all mailboxes, i get the following error
'Failed to synchronize Enterprise Vault with details from Exchange Server XYZ
Reason: Access is Denied'
I am using Vault Service account to synchronize. Also when i try to synchronize only selected maiboxes the process completes successfully without any access denied errors.
I have gone through almost all the relevent threads, but none of them seem to work for me, i have checked the permission of Vault service account on Exchange server and they are OK.
Any help in this matter will be highly appreciated. Looking forward to some nice reply.
Solved! Go to Solution.
03-29-2011 12:33 AM
It could be linked to the .Net framework issue you had to resolve. I'd suggest re-installing the EV binaries again so that everything gets re-registered.
-Karl
03-23-2011 07:41 AM
Do you have any events in the event viewer when you try and do the synchronization that has other than access is denied? you may need to get a dtrace of agentclientbroker when synchronizing to see the full extent of the error
03-23-2011 01:46 PM
03-23-2011 10:59 PM
@JesusWept2: When i try to do synchronization i dont see any errors occuring in the Event viewer. The only error i receive is in the 'Progress' Area. Although after observing Event viewer i can see another error
Event Type: Error
Event Source: Enterprise Vault
Event Category: None
Event ID: 41285
Date: 24/03/2011
Time: 1:16:09 AM
User: N/A
Computer: XYZ
Description:
The EVStgOfflineOpns.exe process could not be started due to the following error:
The EVStgOfflineOpns.exe configuration file is malformed. Error: An error occurred loading a configuration file: The parameter 'exePath' is invalid.
Parameter name: exePath
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
This error is followed by following event messages
Event Type: Error
Event Source: Enterprise Vault
Event Category: None
Event ID: 40966
Date: 24/03/2011
Time: 1:16:10 AM
User: N/A
Computer: XYZ
Description:
A program fault has raised an exception.
Exception: An error occurred loading a configuration file: The parameter 'exePath' is invalid.
Parameter name: exePath
Diagnostic:
Type: KVS.EnterpriseVault.ProcessManagement.StartProcessFailedException
Reference:
Command Line: "D:\Program Files\Enterprise Vault\StorageServer.exe" -EntryID:12A286756A37482489BCF414CD66E8CF71e10000Archive
Application Domain: DefaultDomain
Process Id: 2356
Thread Id: 4520
Stack Trace: at KVS.EnterpriseVault.ProcessManagement.ProcessManager.SpawnProcess(Boolean restart)
at KVS.EnterpriseVault.ProcessManagement.ProcessManager.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Start()
at KVS.EnterpriseVault.ProcessManagement.ServerManager.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Start()
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I will get a dtrace of the system and will share more information, meanwhile can i ask whether these executables have somthing to do with the synchronization problem?
@csondermann: I am not running 2008, its 2003 server. And svc account has a mbx and i can access the emails using outlook against vault service account as well as some other user account.
Looking forward to hear from you guyz....
03-24-2011 12:08 AM
Here is the DTrace output on agentclientbroker
Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session
1 17:45:10.017 [6020] (AgentClientBroker) <6048> EV:M IsOutlookInstalledAsDefault - check registry for default mail client
2 17:45:10.017 [6020] (AgentClientBroker) <6048> EV:M IsOutlookInstalledAsDefault - found default mail client to be Microsoft Outlook
3 17:45:10.017 [6020] (AgentClientBroker) <6048> EV:M IsOutlookInstalledAsDefault - default mail client is outlook
4 17:45:10.080 [6020] (AgentClientBroker) <6048> EV:M EPC::EPC
5 17:45:10.080 [6020] (AgentClientBroker) <6048> EV:M EPC - new cache being created
6 17:45:10.080 [6020] (AgentClientBroker) <6048> EV:M EDPC::EDPC
7 17:45:10.080 [6020] (AgentClientBroker) <6048> EV:M EDPC - new cache being created
8 17:45:10.080 [6020] (AgentClientBroker) <6048> EV:M tracing level : 0, check vault read rights : true
9 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:L CAAQ::SynchronizeSystemEx (Entry) |
10 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CSecurityWrapper::CSecurityWrapper
11 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 48
12 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CSecurityWrapper::IsServerClientTheVSA
13 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
14 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
15 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CAAQ::SynchronizeSystemEx() - Failed to post message to queue, error = 0x80070005
16 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:L CAAQ::SynchronizeSystemEx (Exit) |Access is denied. [0x80070005] |
17 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CMAPISession::ClearProfileCache()
18 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CMAPISession::CloseMapiSession - Entry
19 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CMAPISession::CloseMapiSession - [1]
20 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CMAPISession::CloseMapiSession - [2]
21 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CMAPISession::CloseMapiSession - [3]
22 17:45:16.793 [6020] (AgentClientBroker) <6024> EV:M _tWinMain (AgentClientBroker) shutdown
23 17:45:18.132 [6020] (AgentClientBroker) <6024> EV:M CEVAudit::Close Closing down the audit database.
24 17:45:18.132 [6020] (AgentClientBroker) <6024> EV:M DllMain (AgentsCommon.dll) shutdown
25 17:45:18.132 [6020] (AgentClientBroker) <6024> EV:M ~EDPC
26 17:45:18.132 [6020] (AgentClientBroker) <6024> EV:M ~EPC
27 17:45:20.558 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
28 17:45:20.558 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
29 17:45:20.558 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
30 17:45:20.558 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
31 17:45:20.558 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
32 17:45:47.326 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
33 17:45:47.326 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
34 17:45:47.326 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
35 17:45:47.326 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
36 17:45:47.326 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
37 17:46:14.095 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
38 17:46:14.095 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
39 17:46:14.095 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
40 17:46:14.095 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
41 17:46:14.095 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
42 17:46:40.863 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
43 17:46:40.863 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
44 17:46:40.863 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
45 17:46:40.863 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
46 17:46:40.863 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
58 17:47:03.804 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
59 17:47:03.804 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
60 17:47:03.804 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
61 17:47:03.804 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
62 17:47:03.804 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
63 17:47:26.241 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
64 17:47:26.241 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
65 17:47:26.241 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
66 17:47:26.241 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
67 17:47:26.241 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
68 17:47:48.678 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
69 17:47:48.678 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
70 17:47:48.678 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
71 17:47:48.678 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
72 17:47:48.678 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
74 17:48:11.115 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
75 17:48:11.115 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
76 17:48:11.115 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
77 17:48:11.115 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
78 17:48:11.115 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
79 17:48:33.551 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
80 17:48:33.551 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
81 17:48:33.551 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
82 17:48:33.551 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
83 17:48:33.551 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
84 17:48:55.988 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
85 17:48:55.988 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
86 17:48:55.988 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
87 17:48:55.988 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
88 17:48:55.988 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
89 17:49:18.425 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
90 17:49:18.425 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
91 17:49:18.425 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
92 17:49:18.425 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
93 17:49:18.425 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
94 17:49:40.862 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
95 17:49:40.862 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
96 17:49:40.862 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
97 17:49:40.862 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
98 17:49:40.862 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
99 17:50:03.298 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
100 17:50:03.298 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
101 17:50:03.298 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
102 17:50:03.298 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
103 17:50:03.298 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
104 17:50:25.735 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
105 17:50:25.735 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
106 17:50:25.735 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
107 17:50:25.735 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
108 17:50:25.735 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
109 17:50:48.172 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
110 17:50:48.172 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
111 17:50:48.172 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
112 17:50:48.172 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
113 17:50:48.172 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
114 17:51:10.609 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
115 17:51:10.609 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
116 17:51:10.609 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
117 17:51:10.609 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
118 17:51:10.609 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
119 17:51:33.045 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
120 17:51:33.045 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
121 17:51:33.045 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
122 17:51:33.045 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
123 17:51:33.045 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
124 17:51:55.482 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
125 17:51:55.482 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
126 17:51:55.482 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
127 17:51:55.482 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
128 17:51:55.482 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
130 17:52:17.919 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
131 17:52:17.919 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
132 17:52:17.919 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
133 17:52:17.919 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
134 17:52:17.919 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
135 17:52:38.977 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
136 17:52:38.977 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
137 17:52:38.977 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
138 17:52:38.977 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
139 17:52:38.977 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
140 17:52:59.855 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
141 17:52:59.855 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
142 17:52:59.855 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
143 17:52:59.855 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
144 17:52:59.855 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
145 17:53:20.748 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
146 17:53:20.748 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
147 17:53:20.748 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
148 17:53:20.748 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
149 17:53:20.748 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
150 17:53:41.625 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::CSecurityWrapper
151 17:53:41.625 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 53
152 17:53:41.625 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA
153 17:53:41.625 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
154 17:53:41.625 [4128] (AgentClientBroker) <4172> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
155 17:53:43.566 [4164] (AgentClientBroker) <588> EV:M IsOutlookInstalledAsDefault - check registry for default mail client
156 17:53:43.566 [4164] (AgentClientBroker) <588> EV:M IsOutlookInstalledAsDefault - found default mail client to be Microsoft Outlook
157 17:53:43.566 [4164] (AgentClientBroker) <588> EV:M IsOutlookInstalledAsDefault - default mail client is outlook
158 17:53:43.615 [4164] (AgentClientBroker) <588> EV:M EPC::EPC
159 17:53:43.615 [4164] (AgentClientBroker) <588> EV:M EPC - new cache being created
160 17:53:43.615 [4164] (AgentClientBroker) <588> EV:M EDPC::EDPC
161 17:53:43.615 [4164] (AgentClientBroker) <588> EV:M EDPC - new cache being created
162 17:53:43.615 [4164] (AgentClientBroker) <588> EV:M tracing level : 0, check vault read rights : true
163 17:53:43.631 [4164] (AgentClientBroker) <588> EV:L CAAQ::SynchronizeSystemEx (Entry) |
164 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CSecurityWrapper::CSecurityWrapper
165 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CSecurityWrapper::HasServerClientGotPermission, Admin Operation: 48
166 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CSecurityWrapper::IsServerClientTheVSA
167 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CSecurityWrapper::IsServerClientTheVSA - hr=0 InClientCOMCall:T VSA:T
168 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CSecurityWrapper::HasServerClientGotPermission: VSA: Allowed
169 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CAAQ::SynchronizeSystemEx() - Failed to post message to queue, error = 0x80070005
170 17:53:43.631 [4164] (AgentClientBroker) <588> EV:L CAAQ::SynchronizeSystemEx (Exit) |Access is denied. [0x80070005] |
171 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CMAPISession::ClearProfileCache()
172 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CMAPISession::CloseMapiSession - Entry
173 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CMAPISession::CloseMapiSession - [1]
174 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CMAPISession::CloseMapiSession - [2]
175 17:53:43.631 [4164] (AgentClientBroker) <588> EV:M CMAPISession::CloseMapiSession - [3]
176 17:53:48.851 [4164] (AgentClientBroker) <844> EV:M _tWinMain (AgentClientBroker) shutdown
177 17:53:49.895 [4164] (AgentClientBroker) <844> EV:M CEVAudit::Close Closing down the audit database.
178 17:53:49.895 [4164] (AgentClientBroker) <844> EV:M DllMain (AgentsCommon.dll) shutdown
179 17:53:49.895 [4164] (AgentClientBroker) <844> EV:M ~EDPC
180 17:53:49.895 [4164] (AgentClientBroker) <844> EV:M ~EPC
03-24-2011 03:29 AM
It's failing to post messages to MSMQ:
15 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:M CAAQ::SynchronizeSystemEx() - Failed to post message to queue, error = 0x80070005
16 17:45:10.101 [6020] (AgentClientBroker) <6048> EV:L CAAQ::SynchronizeSystemEx (Exit) |Access is denied. [0x80070005] |
Does the VSA have the correct permissions on MSMQ?
-Karl
03-25-2011 01:46 PM
Our DC's are 2008 R2, we did the NSPI settings as recommended. the SVC account has a mailbox. We are starting our transition to Exchange 2010 from Exchange 2003. Exchnage 2003 Journaling works fine, just not Exchange 2010. the pertinent error in the trce log (I've changed the name info) is:
331 13:45:38.076 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[mailserver02], Attempt=[1]
332 13:45:38.108 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService failed with error [0x8007000E]
333 13:45:38.608 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Using Provided Global Catalog Server=[DomainController02.domain.pri]
334 13:45:38.608 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[DomainController02.domain.pri], Attempt=[2]
335 13:45:38.639 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService failed with error [0x8007000E]
336 13:45:39.139 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[mailserver02], Attempt=[3]
337 13:45:39.170 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService failed with error [0x8007000E]
338 13:45:39.670 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[DomainController02.domain.pri], Attempt=[4]
339 13:45:39.701 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService failed with error [0x8007000E]
340 13:45:40.201 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[mailserver02], Attempt=[5]
341 13:45:40.233 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService failed with error [0x8007000E]
342 13:45:40.233 [5568] (AgentClientBroker) <5852> EV:M ConfigureMsgServiceAttempt - Exiting [0x8007000E]
343 13:45:40.233 [5568] (AgentClientBroker) <5852> EV:M CMailboxHelper::CreateProfileAndSession - Call to ConfigureMsgService Failed [0x8007000E]
344 13:45:40.233 [5568] (AgentClientBroker) <5852> EV~E Event ID: 3411 An error has been reported by ConfigureMsgService. It may be due to a problem contacting a Global Catalogue Server. |Exchange Server: mailserver02 |Mailbox: SMTP:s4@domain.pri |Error: 0x8007000e |
345 13:45:40.233 [5568] (AgentClientBroker) <5852> EV:M CMailboxHelper::CreateProfileAndSession(VaultMbxAgent-mailserver02-5852-1301075138-0-30-0) - Profile failed (0x8007000e)
346 13:45:40.248 [5568] (AgentClientBroker) <5852> EV:M CMailboxHelper::CreateProfileAndSession - Delete Profile (0x0)
It really appears to be a GC issue, but I'm not real sure what I shoudl be lookign for.
Thanks
03-25-2011 02:00 PM
Looks like you need the Outlook hot fix
See: https://www-secure.symantec.com/connect/blogs/outlook-2007-update-resolve-issues-ev-server
Cheers
Karl
03-28-2011 07:33 AM
That link applys to 2007 :(
03-28-2011 07:42 AM
Outlook 2010 is not supported on the EV server. You'll need to remove it and install Outlook 2007 plus the update as per the link.
-Karl
03-28-2011 12:36 PM
Ok, we rolled back to Outlook 2007 and applied all patches and the hotfix in this thread, now we're getting a differetnt error.
We have verified the client isn't hidden (in fact the tasks against the Exchange 2003 server continue to run). We have also verified the service accounts right by using Send as to send as the Journal mailbox (NOT send on behalf of).
the trace now looks like this:
329 14:38:00.029 [10164] (JournalTask) <8436> EV:M CAgentTask::Initialise - Failed to open privileged MAPI session - aborting agent startup, error [8004011d]
330 14:38:00.029 [10164] (JournalTask) <8436> EV:M IsCurrentUserADomainAdmin - result = [0]
331 14:38:00.029 [10164] (JournalTask) <8436> EV~E Event ID: 3305 The Task 'Exchange Journaling Task for xxxxxxxxxx' failed to log on to Exchange server 'xxxxxxxxx' using mailbox 'SMTP:yyyyy@xxxxx.com'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server. |
332 14:38:00.029 [10164] (JournalTask) <8436> EV:H CAgentTask::Initialise - HRXEX fn trace : Error 0x80004005, ..\ArchiveService\AgentTask.cpp [lines
03-28-2011 11:08 PM
Thanks for all who helped,
What turned out for me to be is that .Net Framework 3.5 was corrupt and also the VSA does not have proper permissions on the Registery.
While repairing .Net 3.5 system WMI got corrupted, and this linked helped me repair WMI
http://windowsxp.mvps.org/repairwmi.htm
Next using the following link i was able to set proper permissions to VSA
http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx
Now my synchronization process is working fine, but i am having problems with MAilbox provisioning task. It is showing Error in its status.
I can find following errors in my Event viewer when i start my Task Controller service
Event Type: Error
Event Source: Enterprise Vault
Event Category: (105)
Event ID: 41285
Date: 29/03/2011
Time: 4:57:43 PM
User: N/A
Computer: XXXXXXXXXXX
Description:
The EVTaskGuardian.exe process could not be started due to the following error:
The EVTaskGuardian.exe configuration file is malformed. Error: An error occurred loading a configuration file: The parameter 'exePath' is invalid.
Parameter name: exePath
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
and the second error i receive is as under
Event Type: Error
Event Source: Enterprise Vault
Event Category: (105)
Event ID: 40966
Date: 29/03/2011
Time: 4:57:43 PM
User: N/A
Computer: XXXXXXXXXXXXXXX
Description:
A program fault has raised an exception.
Exception: An error occurred loading a configuration file: The parameter 'exePath' is invalid.
Parameter name: exePath
Diagnostic:
Type: KVS.EnterpriseVault.ProcessManagement.StartProcessFailedException
Reference:
Command Line: "D:\Program Files\Enterprise Vault\TaskController.exe" -EntryID:13BCF241D97638045858CD775A5918F6D1011v00Archive
Application Domain: DefaultDomain
Process Id: 6084
Thread Id: 1340
Stack Trace: at KVS.EnterpriseVault.ProcessManagement.ProcessManager.SpawnProcess(Boolean restart)
at KVS.EnterpriseVault.ProcessManagement.ProcessManager.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Start()
at KVS.EnterpriseVault.ProcessManagement.ServerManager.KVS.EnterpriseVault.ProcessManagement.IAdminControl.Start()
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any suggestions on why this problem is arrising???????
03-29-2011 12:33 AM
It could be linked to the .Net framework issue you had to resolve. I'd suggest re-installing the EV binaries again so that everything gets re-registered.
-Karl