Username change problem

[Paul_E]

Does anyone know why when I try and disable and re-enable an account , EV is still using a users old username ? I have run the Provisioning task and Synchronised their mailbox but it's still looking at their old address. The reason I ask is because their EV icons are missing and Disabling and Re-enabling their account normally brings them back however when disabling I get the following event id's

Event ID 2298

Error whilst disabling mailbox for user {cut for privacy}cn=Recipients/cn=c-049, error sending disabled message

Possible Reason:
The message file could not be found.

Please refer to 'Editing the Welcome Message' in the Administration Help for more information on copying the disabled message file.

c-049 was their old username and doesnt exist in AD anymore.

Thanks for any help

Paul

[Paul_E]

Just a quick update, I've run

Select *
FROM ExchangemailboxEntry
WHERE (LastName - 'Users last name')

I can see the users account and everything looks fine except the LegacyMbxDN is still the old c-049.

[Mohawk_Marvin]

Try removing the entry for this user from ExchangeMailboxEntry and then run provisoining again.

Now try to enable the user.. should resolve it

[philt]

Hi,

When EV Icons are missing try the ResetEVClient.exe

Cheers,
Phil

[Paul_E]

Thanks Josh. I removed the account in the table and re ran the Provisioning Task. The user reappeared in the table but still with the old LegacyMbxDN ! I have double check in AD and there is nothing in there connecting the two.

Phil ResetEvClient doesn't work in this case.

Thanks

Paul

[Paul_E]

Another update, I've changed the LegacyMbxDN to the correct value using a SET command. I also tried deleting the Archive in the MMC console and re-running the Provisioning task but still the same result .

[GertjanA]

Hi Paul,

Check document

http://seer.entsupport.symantec.com/docs/335411.htm

Could that be the issue?

Additionally, you might want to try examining this account using ADSIEdit to see what it states in there.
Could it be replication for the AD not working properly?
When you ran provisioning, did you sync the mailbox after that? Try that also.

Also check forum entry https://www-secure.symantec.com/connect/forums/error-enabling-mailbox
That is almost the same, and has some sql-queries to run to verify

And also https://www-secure.symantec.com/connect/forums/cant-find-user-vault-enable-their-mailbox might help

Good luck.

[Mohawk_Marvin]

You could try zapping their mailbox incase the hidden message is shot, then delete entry fro mexchange mailbox entry provision etc etc...

[JesusWept3]

Actually i'm pretty sure if you go to EnterpriseVaultDirectory.dbo.PolicyTargetMember, this will have the old username in there