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Veritas.com
Support

XML page cannot be displayed

John_Evers
Level 5

‎10-23-2006 12:40 AM

Hi,

Since a week there are users who have problems with the archive explorer.
When they start the archive explorer they get a page with "XML page cannot be displayed" Anyone a clue?
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5 REPLIES 5

bob_cratchet_2
Level 4

‎10-23-2006 12:45 AM

This is a recently known issue with the Microsoft update KB924191.

As a workaround, please modify the Mailbox policy you are using. Advanced -> Desktop -> Launch Archive Explorer -> choose Separate Browser.

After you have made this change you will need to manually sync the mailboxes.
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John_Evers
Level 5

‎10-23-2006 05:02 AM

Bob,

I did made the changes but he starts now the AE in a IE page. But when he starts a IE page he shutdown the IE you have open. So he overwrites the existing IE, is there a another solution for.
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bob_cratchet_2
Level 4

‎10-23-2006 05:39 AM

At the moment, there is no fix for this..

http://seer.support.veritas.com/docs/285533.htm

Uninstalling the MS Patch, would fix it....Message was edited by:
bob cratchet
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Anuradha_Tondam
Level 5

‎10-27-2006 04:55 AM

Hi,

We had similiar issues after the patch was installed on the EV servers. The workaround with the Policy works fine. We did not have to uninstall the Patch.

Thanks,

Anu
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MarkBarefoot
Level 6
Employee

‎10-28-2006 02:48 PM

As AE is launching a new IE window instead of running inside Outlook, you can create a New IE Window to carry on using IE for ordinary browsing. If you are looking for an item using AE I would have thought you would use the search and then close it.

Symantec Engineering are looking at resolving this issue, but the workaround does work fine.
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