08-21-2014 06:31 PM
Hi Guys,
I´m Deploying EV Office Mail App for OWA Access in Exchange 2013, when I open Enterprise Vault banner in the email body get error message "app error". I tried get more details with F12 debbug tools but the message no sense for me.
SCRIPT5009: 'Office' is undefined
OfficeMailApp.htm, line 20 character 9
I verified and test certificates, communications, XML-manifest without problems.
Any idea?
08-21-2014 08:45 PM
have you tried a from different browser and/or a different computer?
08-22-2014 10:11 AM
Yes, with the same results, we have EV 11.0
The EV Office Mail App with Outlook works fine.
08-22-2014 10:37 AM
can you paste the script/command you used to deploy the app?
08-22-2014 12:20 PM
Of course, attach the script with a little changes and output
[PS] C:\Windows\system32>$Mbx = get-mailbox "user"
[PS] C:\Windows\system32>New-App -mailbox $Mbx.LegacyExchangeDN -Url ("https://ev-app.domain.com.mx/EnterpriseVault/Offi
ceMailAppManifest.aspx?LegacyMbxDn=" + $Mbx.LegacyExchangeDN)
DisplayName Enabled AppVersion
----------- ------- ----------
Enterprise Vault True 1.0
12-09-2014 11:59 AM
I've got the same issue in my LAB environment and have been drilling down into the issue.
The solution is easy: the machine (where You've opened Internet Explorer to browse OWA and use EV mail app) needs to have available internet connection.
The script reads some mail app definitions from Mircrosoft and uses them to further load EV mail app. If the internet connection is not available - the entire procedure fails with the mentioned error:
SCRIPT5009: 'Office' is undefined.
Hope this will help!