client toolbar not showing the correct shortcuts

[TheCrow]

hi all ive got ev 8 sp3. just created a new provisioning group etc to allow select users to actually delete their archived contents forever. testing it using my account. no matter what i do i cant get the icons to show on the toolbar or list in the enterprise vault menu under tools in outlook. ive run the provisioning task, cleared the forms cache and tried everything but its still not appearing. can anyone help? deletion has been enable in site properties. thanks

[CPecile]

Hello, Did you try doing a re-synch of the user/s?

Right click on the archiving task that this user/s belong and go to the "Synchronization" tab, check all the check box, and Synchronize (if it is only for one user, use the option selected mailboxes).

Then in your outlook, close it and open again you should have the icons as selected in your Desktop policy.

Thanks,

Cris.

[TheCrow]

hi yes i did they are all showing apart from delete from vault. am i correct in thinking to allow this to work. 1. under site properties ->archive settings Users can delete items from their archives must be ticked 2. under Desktop Policy->options the features must be ticked 3. under retention category properties->settings prevent deletion of archived items in this category must be unticked is there anything i have missed?

[JesusWept3]

the retention category shouldn't have an impact on whether or not the button shows up or not, however the site properties definitely will.

What i would suggest if you can is to restart the admin service, then sync a test mailbox (make sure you sync just one as opposed to just doing all, because then it will confirm that it was actually able to sync, if you do all of them, it will throw them in the A4 queue and might just get stuck)

then after that, close and restart outlook
it could be something as simple though as the button not having enough room to display, you may have a little down arrow that shows more buttons in outlook that if you press you will see others.

Another thing is if its cached mode, there are instances where the hidden message does not sync down properly, so you may need to run ScanOST.exe and fix any issues, this will force the hidden message to be downloaded properly.

Either that or the user just isn't in the right provisioning group or hasn't been provisioned yet or provisioned properly, so you may want to run provisioning, check the reports to make sure he's in the right group, restart outlook, if its not there, try syncing then re-opening outlook etc

Last but not least you may have reg key settings overriding what buttons can and cannot be seen

[TheCrow]

hi there admin service restarted, mbx re-synced i dont use cached mode its still not showing. ive run a provisioning report and the user (me) has the correct policies etc applied. it just doesnt show in the cleint. weirdly its not just the icon that doesnt show but the tools option as well. you mention reg keys. is this server or client side? could it be due to the fact that i used to belong to a different policy/provisioning group? also under the desktop policy options features section. i turned on expiry report as well and this doesnt appear either

[TheCrow]

given the fact that the ability to delete archives was only enabled today ( about 3 hours ago) does ev need to do some catching up? i thought the options would at least show on the client even if the backend had some work to do.

[JesusWept3]

any chance you could upload the client log? it should show in there why it isn't displaying the icon, or if it believes the icon should be displayed, it will end up being something silly i'm sure

[MichelZ]

I don't think that EV checks if the user is allowed to delete and shows the toolbar based on that.

I think the only thing EV checks to show the toolbar icon is if it is enabled in the Desktop Policy:

But as JW2 suggest, can you send us a client trace? This will sort things out.

Cheers

Michel

[TheCrow]

20/10/2010 16:03:08.044[4508]: Log file created (level 1). 20/10/2010 16:03:08.051[4508]: RPC over HTTP is enabled (flags = 39) 20/10/2010 16:03:08.584[4508]: Module path: C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll 20/10/2010 16:03:08.595[4508]: Found 0 Desktop resource DLLs 20/10/2010 16:03:08.603[4508]: No resource module was loaded and the default English resources in Valkyrie.dll will be used. 20/10/2010 16:03:08.628[4508]: 20/10/2010 16:03:08.632[4508]: Environment: 20/10/2010 16:03:08.638[4508]: Enterprise Vault Client 8.0.3.1845.0 (HTTP) 20/10/2010 16:03:08.647[4508]: Professional (Build 7600) 20/10/2010 16:03:08.650[4508]: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz x86 Family 6 Model 15 Stepping 11; 20/10/2010 16:03:08.655[4508]: Microsoft Outlook 2007 20/10/2010 16:03:08.658[4508]: [Exchange connection mode: Online (1)] 20/10/2010 16:03:08.662[4508]: [RPC over HTTP enabled (flags = 39)] 20/10/2010 16:03:08.665[4508]: Microsoft Internet Explorer 9.0.7930.16406 20/10/2010 16:03:08.669[4508]: Computer name: ####### 20/10/2010 16:03:08.673[4508]: 20/10/2010 16:03:08.675[4508]: Contents of Desktop Settings: 20/10/2010 16:03:08.678[4508]: ;MAILBOX; = ######## 20/10/2010 16:03:08.681[4508]: ;SERVER; = ####### 20/10/2010 16:03:08.684[4508]: ADDSERVERTOINTRANETZONE = ####### 20/10/2010 16:03:08.690[4508]: ALLOWSCRIPTPUBLICFOLDERS = 2 20/10/2010 16:03:08.693[4508]: ALLOWSCRIPTSHAREDFOLDERS = 1 20/10/2010 16:03:08.696[4508]: ARCHIVEDELITEMSFOLDER = 0 20/10/2010 16:03:08.699[4508]: ARCHIVEEXPLORERBTNVISIBLE = 1 20/10/2010 16:03:08.702[4508]: ARCHIVEMANAGEDFOLDERS = 0 20/10/2010 16:03:08.705[4508]: ARCHIVEONLYWITHATTACH = 0 20/10/2010 16:03:08.708[4508]: ARCHIVESETTINGSLOCKED = 1 20/10/2010 16:03:08.710[4508]: AUTOREENABLE = 2 20/10/2010 16:03:08.713[4508]: CANCELBTNVISIBLE = 1 20/10/2010 16:03:08.716[4508]: DEFAULTARCHIVEID = 13D69166D944FAF4DA4439271F0F899301110000LDCKVSSRV 20/10/2010 16:03:08.720[4508]: DEFAULTDOUBLECLICKVIEW = 0 20/10/2010 16:03:08.723[4508]: DEFAULTRETENTIONCATEGORYID = 16A02D53BDC01A448AE43B015A413489F1b10000LDCKVSSRV 20/10/2010 16:03:08.729[4508]: DEFAULTWEBAPPURL = ####### 20/10/2010 16:03:08.733[4508]: DELETEORIGINALITEM = 1 20/10/2010 16:03:08.738[4508]: DEPLOYFORMSLOCALLY = 2 20/10/2010 16:03:08.742[4508]: EVSERVERS = ####### 20/10/2010 16:03:08.753[4508]: FIXOUTLOOKPREVIEWPANE = 0 20/10/2010 16:03:08.756[4508]: FOLDERPROPERTIESVISIBLE = 0 20/10/2010 16:03:08.759[4508]: INACTIVITYPERIOD = 4 20/10/2010 16:03:08.761[4508]: INACTIVITYPERIODUNITS = 2 20/10/2010 16:03:08.764[4508]: LARGEITEMSSIZEKB = 1024 20/10/2010 16:03:08.767[4508]: LOCALISEDRESOURCES = C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll 20/10/2010 16:03:08.772[4508]: MAILBOXDN = ####### 20/10/2010 16:03:08.776[4508]: MAILBOXSTATE = 1 20/10/2010 16:03:08.779[4508]: MAILBOXTYPE = PrimaryUser 20/10/2010 16:03:08.782[4508]: MANAGEDFOLDERHANDLING = 0 20/10/2010 16:03:08.785[4508]: MARKPSTS = 1 20/10/2010 16:03:08.787[4508]: MAXAUTOREENABLES = 7 20/10/2010 16:03:08.790[4508]: MINAGEPERIOD = 4 20/10/2010 16:03:08.792[4508]: MINAGEPERIODUNITS = 2 20/10/2010 16:03:08.795[4508]: NOSOFTDELETES = 1 20/10/2010 16:03:08.797[4508]: OVDOWNLOADREMINDER = 1 20/10/2010 16:03:08.800[4508]: OVENABLED = 0 20/10/2010 16:03:08.803[4508]: OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;IPM.Appointment*; 20/10/2010 16:03:08.808[4508]: OVMINAGEPERIOD = 0 20/10/2010 16:03:08.811[4508]: OVSTARTDOWNLOADBTNVISIBLE = 2 20/10/2010 16:03:08.814[4508]: OVSTORESIZEPERCENT = 50 20/10/2010 16:03:08.817[4508]: OVWDSAUTOENABLE = 1 20/10/2010 16:03:08.820[4508]: OWA2003ARCHIVEEXPLORERFROMBASICNAVBAR = 0 20/10/2010 16:03:08.823[4508]: OWA2003ARCHIVEEXPLORERFROMPREMIUMNAVBAR = 0 20/10/2010 16:03:08.827[4508]: OWA2003PREMIUMARCHIVEFUNCTION = 0 20/10/2010 16:03:08.831[4508]: OWA2003PREMIUMRESTOREFUNCTION = 0 20/10/2010 16:03:08.835[4508]: OWA2003SEARCHFROMBASICNAVBAR = 0 20/10/2010 16:03:08.838[4508]: OWA2003SEARCHFROMPREMIUMNAVBAR = 0 20/10/2010 16:03:08.841[4508]: OWAWEBAPPALIAS =####### 20/10/2010 16:03:08.844[4508]: OWAWEBAPPURL = ####### 20/10/2010 16:03:08.848[4508]: PFINACTIVITYPERIOD = 4 20/10/2010 16:03:08.851[4508]: PFINACTIVITYPERIODUNITS = 2 20/10/2010 16:03:08.854[4508]: PFLARGEITEMSSIZEKB = 500 20/10/2010 16:03:08.856[4508]: PFMINAGEPERIOD = 4 20/10/2010 16:03:08.859[4508]: PFMINAGEPERIODUNITS = 2 20/10/2010 16:03:08.862[4508]: PFUSELARGEITEMSSIZE = 0 20/10/2010 16:03:08.865[4508]: POLICYENTRYID = 10A42B81F73560A4EB593D7E6871A118A1s10000LDCKVSSRV 20/10/2010 16:03:08.869[4508]: PSTIMPORTENABLED = 0 20/10/2010 16:03:08.872[4508]: PSTPOLICYENTRYID = 1403FDD0A4C02A3408135014B752B34591012700LDCKVSSRV 20/10/2010 16:03:08.876[4508]: RPCOVERHTTPRESTRICTIONS = 0 20/10/2010 16:03:08.879[4508]: SERVERVERSION = 8.03 20/10/2010 16:03:08.882[4508]: SITEENTRYID = 1A99BFB0746A6A2458F369638FDBC364C1d10000LDCKVSSRV 20/10/2010 16:03:08.887[4508]: SYSTEMMAILBOX = SMTP:####### 20/10/2010 16:03:08.890[4508]: USEINACTIVITYPERIOD = 1 20/10/2010 16:03:08.893[4508]: USELARGEITEMSSIZE = 0 20/10/2010 16:03:08.896[4508]: USEQUOTALIMIT = 0 20/10/2010 16:03:08.898[4508]: USERSCANDELETEITEMS = 0 20/10/2010 16:03:08.901[4508]: USESELFINSTALLFUNCT = 0 20/10/2010 16:03:08.904[4508]: 20/10/2010 16:03:08.905[4508]: 20/10/2010 16:03:08.953[1692]: PSTMIG: 20/10/2010 16:03:08.955[1692]: PSTMIG: PST Importer started. 20/10/2010 16:03:08.958[1692]: PSTMIG: 20/10/2010 16:03:08.954[4508]: Installed Outlook ForceFormReload registry key fix for Outlook under 12.0 20/10/2010 16:03:08.971[4508]: Set SharedFolderScript = 1 20/10/2010 16:03:08.987[4508]: [Offline Config] Enabled: false 20/10/2010 16:03:08.991[4508]: Vault Cache is only available when Outlook is connected to an offline mailbox. 20/10/2010 16:03:29.437[1116]: 20/10/2010 16:19:15.842[4508]: Exchange connection state: 1 20/10/2010 16:19:59.270[4508]: Exchange connection state: 1 is this what you mean? ive replaced anything specific with #######

[JesusWept3]

Michael
The settings definitely do have a difference, from the help file

 

Note 4

The menu option and toolbar button are only shown if you have selected Users can delete items from their archives in Site Properties.

For whatever reason though, the client is not picking up that deletes are allowed

20/10/2010 16:03:08.898[4508]: USERSCANDELETEITEMS = 0

Maybe try zapping the mailbox and then re-enable

[MichelZ]

OK, the thing we are looking for is "DELETEBTNVISIBLE", which should be set to "2", but it's not there...

Can you try the following:

While in your INBOX, press & hold SHIFT + CTRL and press the EV Search button.

Then click "VaultInformation" and scroll down until you see:

Can you post this "Last modification time", and see if you find "DELETEBTNVISIBLE" on this page?

(Make sure that the it says IPM.Note.EnterpriseVault.Settings as the header)

Cheers

[MichelZ]

Thanks Alex, didn't know that...

[TheCrow]

last mod time is 15:02 yesterday under the ipm.note ev settings there is no entry for deletebtnvisible deleteoriginalitem is set to 1 so im guessing the functionality is there but the button just isnt showing. thanks for the help with this guys

[TheCrow]

just got all the buttons. not sure how but i ran resetevclient restarted outlook and all good. thanks for the help guys. something to do with extend.dat??

[TheCrow]

sorry one final question... now i have the functionality to delete properly with icons etc, is there a dumpster or equivalent so i can see whats been deleted/is recoverable etc? couldnt find anything in the documentation. im asking because of the site properties check box "enable recovery of user deleted items" this is checked and set to 7 days

[Nick_White]

The only way to tell if items have been deleted but are still in the dumpster is from the properties of each Archive on the deleted items tab

[TheCrow]

Hi thanks for that ok this really is the last question :) where on earth does ev put the items you recover? ive searched high and low.. not in original location, not in restored items, not in subfolder of inbox.

[JesusWept3 · Accepted solution]

I'm pretty sure it does go back to the original location in the archive, however its not going to recover the shortcut , so you're going to have to check it in Archive Explorer or Search.asp

[Nick_White]

This is the right answer :) We don't recreate shortcuts for items that have been restored from the Dumpster, they are simply returned to the Archive

[MichelZ]

You may want to have a look at our "Granular Restore" product, which allows self-restore as user.

http://www.evtools.net/products/granular-restore

;)