db files not downloading when updating offline vault

[Adrian_Stewart]

Hi,

When running the "Update offline vault", the XML files are downloaded, but the db files are not. When reviewing the log the following error appears:

08/03/2006 06:58:53.304: : RE: Today's meeting: (download successful, insert failed)

So from what I can ascertain the dowload of the message header/subject is successful, but the download of the message body (located in the db) has failed.

Any ideas?

[TonySterling]

What version of EV and Client are you using?

[Adrian_Stewart]

Ver 6.0 SP1.

[Adrian_Stewart]

Windows XP SP1
Office 2000 SR3
Outlook 2000

[Michael_Bilsbor]

Hi,

That means in fact we've actually downloaded the item onto the PC but were unable to then put it into a .DB failed.

You need to look at other trace statements around that line as that should give some kind of error code I believe.

How big is the vault that is being made offline?

[Adrian_Stewart]

Here is a sample of the log

9/03/2006 02:50:14.690: CThreadManager::Add thread THID=308
09/03/2006 02:50:14.878: Waiting for DownloadBytes thread, THID=308 to exit
09/03/2006 02:50:14.879: CThreadManager::Remove thread THID=308
09/03/2006 02:50:14.880: Inserting item into store: 1
09/03/2006 02:50:14.881: Downloaded: : (download successful, insert failed)
09/03/2006 02:50:14.882: Maximum number of insert errors reached (5). Aborting download.
09/03/2006 02:50:14.883: OVPerItemSleep = 100
09/03/2006 02:50:14.979: ::CInternetReconnect - refCount : 1
09/03/2006 02:50:14.979: ::CInternetReconnect - refCount : 1
09/03/2006 02:50:14.989: Downloading: RE: Directworks Perth CFC Plan (Draft).
09/03/2006 02:50:14.989: (7 KB)

[Adrian_Stewart]

The offline vault size is 12Mb

[TonySterling]

That is the size of the offline vault, but how big is the archive? If you look in the usage.asp it will give you the size.

[Adrian_Stewart]

The issue here was that we wanted to prevent users having the ability to create PST files. We disabled the Tools->Services->Personal Folders by commenting out the PST information in the MAPISVC.INF.

Unfortunately the db files are actually PST files, so Outlook was restricted and therefore EV could not create the DB files.

By removing the hash from the MAPISVC.INF the problem was resolved..

Looks like the users will still be able to create PSTs :( However we are looking at renaming the Personal Folders label to some arbitrary name.