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double-click not working in top EVS pane

banana_john
Level 4

We have Enterprise Vault 12.4.0.1303

I have one user who reports not being able to double-click a message in the EVS top pane to open it.

She can open it with right-click and Download but then when she tries to forward it, the body of the message is blank.

I've asked her to try it on a different PC and she reports that the behaviour is the same.

Also tried different browsers (IE and Chrome) and the behaviour is the same.

She can work around this by using Forward as attachment then opening the attachment which works OK.

And it's not all the messages, some of them work fine.

I've tried rebuilding her index but that didn't fix it.

Any ideas?

Thanks for reading this.

1 REPLY 1

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified

Hello,

there are some possibilities. See the below links for hints.

KB

KB2

KB3

If none of the above 3 assist, I suggest you open a supprot case for VRTS to investigate and assist.

Regards. Gertjan