ev 8 and iphone

[JB22]

Hello,

Anyone having experience with using an iphone to consult your email and also the archived items by enterprise vault?
We are starting to use the iphone to let users synchronise their corporate mail.
What we see is that archived mail items are not synchronised. These items just don't appear in the list.
The not archived items are no problem.

Thanks,
JB

[Rob_Wilcox1]

I've not used an iphone before ... but in the synch program/utility to do you get to specify what you want to synch, and you choose things like "mail items", "calendar items", and so on?  In the background that might be translated to message classes, IPM.Note for email items for example... however, your shortcut items will be IPM.Note.EnterpriseVault.Shortcut.


That *might* be why they're not appearing.. and if that's the case you'd need to see if the synch program can be told to grab IPM.Note*

Hope that helps,

[Wayne_Humphrey · Accepted solution]

Hi JB,

This is right, we also use iPhones as company standard.  The mail client does not download IPM.Note.EnterpriseVaul.Shortcut as Rob suggests.  Its not just that message class, but all non standard ones.

There is nothing you can do about this.  Let alone Symantec, until the mail client downloads IPM.Note.EnterpriseVault.Shortcut

[JB22]

Rob, Wayne.
Thanks very much for the help.

JB

[AndrewB]

What are you using to sync your mail with your iPhones?

[Liam_Finn1]

Sounds like you should visit the Ideas section of this site and add the option to either create a client for an iPhone or request the added feature to sync PM.Note.EnterpriseVaul.Shortcut

[Wayne_Humphrey]

lol @Scanner001

So you requesting someone to rewrite the iPhone mail client?  I cant see how it can be don without writing the entire client....

[Rob_Wilcox1]

Could you use OWA instead, and would our extensions give you access to archived items that way?  Come on Wayne you KNOW you want to try it for us :)

[Wayne_Humphrey]

HAHA, you are kidding me right?

You can see the item, but you cannot open any item in OWA with safari ;p

[Liam_Finn1]

Yeah Wayne we know you have lots of time on your hands just write a new app that can link to exchange and have all the features for EV

A simple task for someone with spare time :p

[Rob_Wilcox1]

Then are there other email clients that can be used, that would synch IPM.Note.EnterpriseVault.Shortcut (and actually, even if they did synch it, you'd have to have a shortcut policy which kept a fair chunk of the message body in order for that shortcut to be useful, right?)

Hope that helps