new mailbox has an existing entry

[Aaron_Norton]

Had a problem with a mailbox where it had to be deleted and then recreated because it got split during a move while ttt(idna) was running. Now when I try to provision the new mailbox it says.

new mailbox has an existing entry in the enterprise vault database.

Any suggestions? I can move the mailbox to the other server to see if it syncs up again. If you think that will work.

[MichelZ]

Aaron

Try to disable the Mailbox for archiving, maybe this helps.
If not, I'd suggest to open a case with Symantec, they can probably give you directions on how to delete the entry from the Database.

Cheers
Michel

[jimbo2]

On the SQL server

Check the EnterpriseVaultDirectory Database.

There is a table named ExchageServerMailboxEntry.

You may need to run a query like

select  * from  ExchageServerMailboxEntry where mbxalias='HIS_ALIAS'

post the line.

Jim S.

[Mojorsn]

This is a fairly common issue, and Symantec has addressed it with the following technote:

http://seer.entsupport.symantec.com/docs/294339.htm

If this doesn't address your issue please let us know.

[jimbo2]

Tom,

Excellent tech solution!

Thanks