one of our user get the errorcode -2147417851 when he tries to open a certain messages, other messages work fine. He can restore the message normally, any ideas?
We use Enterprise Vault 6 with sp4 on a Windows 2003 server the clinet is a Windos XP client.
On the EV Server in the EV installation folder (typically c:\program files\enterprise vault) if it does not already exist already create a file called WebApp.ini (using Notepad), write in the file the line:
DefaultFormatType=ANSI.
Save the as Unicode (in the Encoding type on the Notepad save dialog box) and synchronize the Mailbox Archiving Task (using the Vault Admin. Console).
Also, restart any open Outlook.
Note: The entry above that you add to the WebApp.ini file is case sensitive;