"Bad Request" when trying to delete mails from Vault

[dheinrich]

User is trying to delete mails from his Vault, using his Archiv Explorer.

Trying Outlook Client and OWA, same error:

"Bad reqeust"

Help is much appreciated

Best regards

Daniel

[Rob_Wilcox1]

What does a client trace show?

[dheinrich]

Client trace? Ah, found it. I'll run one.

[dheinrich]

The Log is huge, 1.34MB. What am I looking for?

[TonySterling]

You will want to look for an error message.  Something like this TN:

Users cannot delete shortcuts and archived items: 400 Bad Request seen in Client Trace

​http://www.symantec.com/docs/TECH173333

[dheinrich]

Hi Tony,

thank's for the info. Unfortunately, there's no indication regarding bad request in the client trace log.

If I'm searching for "error", I receive this:

" IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006"

Best regards

Daniel

[TonySterling · Accepted solution]

That error seems to be unrelated but it might actually be.  Can you try the solution here? 

Enterprise Vault Client add-in toolbar does not display when client logging level is set to error or informational.

​ http://www.symantec.com/docs/TECH201625