08-07-2014 09:48 AM
I've updated my appliances to 7.6.0.3, but when I am trying to use them to set up a new client, my only options to download from them is 7.6.0.1. I've downloaded the client software and gone through the process of opening the share on the appliance, copying it over to the appliance, list downloaded, close share, etc., but it still doesn't show. Am I missing a step or can I just not use the appliance as a download spot for 7.6.0.3?
Solved! Go to Solution.
08-15-2014 07:55 AM
My Mistake, the install of these is in the same fashion however.
You should be able to then
install *packagename*
08-07-2014 11:52 AM
Since Appliance 2.6.0.2 (NBU 7.6.0.2) the NBU client software is no longer included.
2.6.0.1 was the last version to include 7.6.0.1 software.
You can find the client addons with installation instructions on the 2.6.0.3 dowload page:
http://www.symantec.com/docs/TECH217250
08-07-2014 02:57 PM
I've downloaded the addons and added them to the appliance. My question is, I want to be able to browse to the appliance and download the client software directly from the appliance. The software that I'm downloading is not the most current version. Is there a way to be able to download the current version of the client from the appliance?
08-08-2014 01:48 AM
Have you tried these steps listed in the TN?
Perform this method from a computer that is connected to the appliance and that also has Internet access. Internet access is needed to download the files or packages from the Symantec Support website to the appliance.
08-08-2014 08:18 AM
Yes, those are the steps I went through.
08-08-2014 01:39 PM
You say you downloaded the addon client packages and added them to appliance, I just want to be very clear and confirm that you installed these rpms?
08-08-2014 03:21 PM
Yes, the addon clients listed on the page were rpms.
08-12-2014 05:23 AM
Again, just want to be clear with the steps.
You joined the files into a single file with resulting name and hash?
NB_Appliance_N_2.6.0.3-1.tar
MD5: b88502d94fcdf0f7edb58705d5bed261 SHA1: 71ae52027c407aa4b59de359d908ebf80d010a23
Then decompressed this file into the following
08-12-2014 08:54 AM
No. I did not download the appliance update via the TN. I downloaded and installed the appliance update via the appliance. Now I'm trying to add the client software so that I get the new version of the client software from the appliance.
08-12-2014 12:36 PM
Please follow the steps in the TN and as listed by mnolan?
08-12-2014 12:54 PM
Just to be clear, you are saying that to get the client software installed on the appliance so that it's available to be downloaded, I have to download the appliance update and install it, even though the appliances are already updated? I don't guess I understand how that process gets the clients installed, since they are not included in the server software.
08-12-2014 03:44 PM
When you update your appliance to 2.6.0.2 or 2.6.0.3 (NetBackup 7.6.0.2 or 7.6.0.3), you are installing both the NetBackup Server (Master/Media) and Client components on the appliance, so your appliance is running 7.6.0.3 Client.
This is different than putting the NetBackup Client binaries for various operating systems into a folder that can be accessed by other servers and used to download/install the NetBackup Client. As a previous post said, these stopped being included as part of a "base" appliance install/update after 2.6.0.1.
08-13-2014 02:02 PM
Yes, the previous post that mentioned it was mine.
08-14-2014 01:20 PM
Mnolan, I found the client rpms in the /inst/patch/appliance/available directory. Should they be in the upgrading directory? And if so, how can I get them there?
08-14-2014 01:32 PM
A) "I found the client rpms " Following the technote has you join it into a single file of the name listed in the TN. Are you seeing one file of the combined name or the three parts yet to be combined?
B) I would just move them off via cifs share, combine them if needed, then add them to the right share then proceed with the rest of the TN.
08-14-2014 01:45 PM
The technote has you combine the tar file splits for the appliance update to create the appliance rpm, not the client rpms. The client rpms are downloaded and copied individually. When I run the List Downloaded command, I get the following:
SYMC_NBAPP_addon_nbclient_INTEL-7.6.0.3-SLES11.x86_64.rpm
SYMC_NBAPP_addon_nbclient_Linux-7.6.0.3-SLES11.x86_64.rpm
SYMC_NBAPP_update-2.6.0.3-1.x86_64.rpm
SYMC_NBAPP_addon_nbwin-7.6.0.3-SLES11.x86_64.rpm
08-15-2014 07:55 AM
My Mistake, the install of these is in the same fashion however.
You should be able to then
install *packagename*
08-15-2014 08:49 AM
Thanks. That was the part I was missing. I figured it out late last night after opening a ticket with our third-party support for it. It had them stumped too. The problem was that I didn't realize I had to 'install' the client rpm's. It might have been clearer to me if I had gone through the manual process of installing the appliance update, but I did that through the appliance itself. Now I have to go through and clean out old updates to free up space in the /inst file system so I can install all the new software.
Thanks to everyone for taking time to help me with this.
08-15-2014 08:39 PM
Glad you came right!
We have been begging you for more than a week to follow the steps in the TN.
To install the downloaded packages is documented in the TN under the topic:
Steps to install the uploaded NetBackup Appliance software version 2.6.0.3 release update
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