(2) none of the requested files were backed up - catalog

[mouna]

HI, 

I have an error to backup the catalog : "(2) none of the requested files were backed up". Please find below the logs :

(for information the OS master : linux and netbackup version : 7.5.0.5)

bpdbm # grep -i error log.090313

00:00:03.453 [6985] <2> error_db: Q_ERRRECYCLE

00:00:03.454 [6985] <2> process_files: 'errordb.lock' is too old

00:00:03.454 [6985] <2> log_delete: deleted /usr/openv/netbackup/db/error/log_1375740000

08:00:01.593 [20322] <2> error_db: Q_ERRFETCH

08:00:01.593 [20322] <2> process_files: 'errordb.lock' is too old

08:00:02.015 [20332] <2> error_db: Q_ERRFETCH

08:00:02.015 [20332] <2> process_files: 'errordb.lock' is too old

11:48:26.428 [22517] <2> read_info_file: FAIL_ON_ERROR 0

11:48:31.373 [22392] <16> do_online_nbdb_backup: Error backing up files in /usr/openv/db/staging

11:48:31.379 [22392] <4> db_error_add_to_file: CLIENT pfrbackup001  POLICY CLASS_CATALOG  SCHED Full  EXIT STATUS 2 (the requested staging operation failed)

Any ideas please ? 

[inn_kam]

reboot of master server may help

[Mark_Solutions]

Has thi suddenly happened or has it been going on for a while?

Has anything changed recently that could contribute to it?

This suggests that something has not been updating correctly and may result in other issues.

As Ian suggests a reboot may help but just to try it more gently first try a netbackup stop

Once you have done that check using bpps -a as i suspect you may have bpdbm processes hanging

Repeat netbackup stop until it clears all process down

It they will not clear then a kill against the outstanding process or a re-boot may be the only other option

I do like a regular clean NetBackup shutdown and reboot to keep the systems clean - once a week if your backup windows permit

[Marianne]

Please post all bpdbm entries for PID [22392] as well as text in Details tab for failed Catalog Backup streams.

[mouna]

HI,

Even if I restarted netbackup and I rebooted the master/media server and the robotic, i have the same errors : 

(2) none of the requested files were backed up

(96) unable to allocate new media for backup, storage unit has none availbale

In the log bpdbm when i launch the backup of the catalog, i have :

 11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1021] Issued by /CN=broker/OU=root@pfrbackup001/O=vx

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1026] Local INFORMATION

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1027] Name pfrbackup001

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1028] Domain NBU_Machines@pfrbackup001

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1029] Expiry Aug 30 15:22:40 2014 GMT

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1030] Issued by /CN=broker/OU=root@pfrbackup001/O=vx

11:18:04.421 [29062] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:1034] Using VxSS authentication 1 0x1

11:18:08.422 [29062] <16> serverResponse: ERR - server exited with status 96: unable to allocate new media for backup, storage unit has none available

11:18:08.423 [29062] <16> CreateNewImage: ERR - serverResponse() failed

11:18:08.423 [29062] <16> bsa_InitiateBackup: ERR - Unable to CreateNewImage

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - child <29062> backup failed: 96 <unable to allocate new media for backup, storage unit has none available>

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.423 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:08.424 [29059] <16> bsa_a_backup_completed: ERR - Cannot get backup time.

11:18:09.424 [29059] <4> ASA_XBSA_file_backup: All backup jobs have failed.

11:18:09.424 [29059] <16> nb_cat_helper: rc : 2

~

I'm checking the drives status with the command vmoprcmd, the result is ok.

                           HOST STATUS

Host Name                                  Version   Host Status

=========================================  =======   ===========

pfrbackup001                               750500    ACTIVE

                                PENDING REQUESTS

                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type

    Host                       DrivePath                            Status

=============================================================================

IBM.ULTRIUM-TD3.000      No      No                     No        hcart3-Clean

    pfrbackup001               /dev/nst3                            TLD

    pfrbackup001               c64t0l0 (server_2)                   TLD

IBM.ULTRIUM-TD3.001      No      No                     No        hcart3-Clean

    pfrbackup001               /dev/nst2                            TLD

    pfrbackup001               c80t0l0 (server_2)                   TLD

IBM.ULTRIUM-TD3.002      No      No                     No        hcart3

    pfrbackup001               /dev/nst1                            TLD

    pfrbackup001               c48t0l0 (server_2)                   TLD

IBM.ULTRIUM-TD3.003      No      No                     No        hcart3

    pfrbackup001               /dev/nst0                            TLD

    pfrbackup001               c32t0l0 (server_2)                   TLD

Any ideas please ?

[Mark_Solutions]

That looks to be a different error - now it says you have no media available to do the backup - have you got free tapes available?

[mouna]

yes, at the moment i'm having 11 free tapes in the robotic,  

#  /usr/openv/volmgr/bin/vmquery -pn Full_Mensuel -bx | tail -n +4 | grep '\-\-\- \-\-\-' | grep TLD

0584L3  HCART3    TLD      0      51     -     000_00000_    -          13     08/25/2013 00:00     --- ---   Full_Mensuel

0614L3  HCART3    TLD      0     108     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0615L3  HCART3    TLD      0     103     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0616L3  HCART3    TLD      0     101     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0617L3  HCART3    TLD      0     100     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0618L3  HCART3    TLD      0      92     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0619L3  HCART3    TLD      0      89     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0620L3  HCART3    TLD      0      87     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0621L3  HCART3    TLD      0      80     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0622L3  HCART3    TLD      0      76     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

0623L3  HCART3    TLD      0      71     -     000_00000_    -           0     00/00/0000 00:00     --- ---   Full_Mensuel

[Mark_Solutions · Accepted solution]

Is your catalog backup configured to use the Full Monthly tape pool? Usually it should use the CatalogBackup pool

[Marianne]

Status 96 seems to be the actual issue. Check CatalogBackup pool or Scratch pool (if you have one) for available media in the robot.

[mouna]

You have right, the volume pool is catalogBackup et not full_mensuel, ans i haven't free tape in this volume pool.

Thank you very much for your help.

Bye.