(58) can't connect to client

[Allex]

I cant access my client from Master and media server .Please find the log 

8:17:54.890 [30445] <2> bptestbpcd: VERBOSE = 0
08:17:54.890 [30445] <2> ConnectionCache::connectAndCache: Acquiring new connection for host XXXXX, query type 223
08:17:54.892 [30445] <2> vnet_pbxConnect: pbxConnectEx Succeeded
08:17:54.892 [30445] <2> logconnections: BPDBM CONNECT FROM XXXXXX.60406 TO XXXXXXX.1556 fd = 3
08:17:54.895 [30445] <2> vnet_pbxConnect: pbxConnectEx Succeeded
08:17:54.896 [30445] <8> do_pbx_service: [vnet_connect.c:2152] via PBX VNETD CONNECT FROM XXXXXX.44661 TO XXXXXXXX.1556 fd = 4
08:17:54.896 [30445] <8> vnet_vnetd_get_security_info: [vnet_vnetd.c:2759] VN_REQUEST_GET_SECURITY_INFO 9 0x9
08:17:54.978 [30445] <8> vnet_vnetd_disconnect: [vnet_vnetd.c:195] VN_REQUEST_DISCONNECT 1 0x1
08:17:54.989 [30445] <16> VssConnect: (../../libVnbat/vss_auth.cpp,1962): vrtsAtSecConnConnectEx returned FAILURE
08:17:55.990 [30445] <16> VssConnect: (../../libVnbat/vss_auth.cpp,1962): vrtsAtSecConnConnectEx returned FAILURE
08:17:56.991 [30445] <16> VssConnect: (../../libVnbat/vss_auth.cpp,1962): vrtsAtSecConnConnectEx returned FAILURE
08:17:57.991 [30445] <16> VssConnect: (../../libVnbat/vss_auth.cpp,1962): vrtsAtSecConnConnectEx returned FAILURE
08:17:58.992 [30445] <16> VssConnect: (../../libVnbat/vss_auth.cpp,1962): vrtsAtSecConnConnectEx returned FAILURE
08:17:58.993 [30445] <8> vnet_vxss_authenticate: [vnet_vxss_helper.c:275] VssAccept/Connect failed 17 0x11
08:17:58.993 [30445] <8> vnet_check_vxss_client_magic_with_info_ex: [vnet_vxss_helper.c:1091] vnet_vxss_authenticate() failed 18 0x12
08:17:58.993 [30445] <8> vnet_check_vxss_client_magic_with_info: [vnet_vxss_helper.c:783] vnet_check_vxss_client_magic_with_info failed 18 0x12
08:17:58.993 [30445] <8> vnet_check_vxss_client_magic: [vnet_vxss_helper.c:761] vnet_check_vxss_client_magic failed 18 0x12
08:17:58.993 [30445] <2> check_authentication: vnet_check_vxss_client_magic(XXXXXXXXXX) failed: 18
08:17:58.993 [30445] <2> db_begin: Can't authorize dbm host XXXXXXXXXXXXXX: cannot connect on socket (25)
08:17:58.993 [30445] <2> db_getCLIENT: db_begin() failed: cannot connect on socket
08:19:02.050 [30445] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
08:19:14.062 [30445] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
08:19:26.075 [30445] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
08:20:07.051 [30445] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e
08:20:19.065 [30445] <8> async_connect: [vnet_connect.c:1700] getsockopt SO_ERROR returned 110 0x6e

status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO XXXXXXXXXXXXXXXXX bpcd VIA pbx
        status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO XXXXXXXXXXXXXXXXXXXX bpcd VIA vnetd
        status: FAILED, (44) CONNECT_TIMEOUT; system: (115) Operation now in progress; FROM 0.0.0.0 TO XXXXXXXXXXXXXXXXXXXXXXXX bpcd
08:23:17.156 [30445] <8> vnet_connect_to_bpcd: [vnet_connect.c:297] connect_to_service() failed 18 0x12
08:23:17.156 [30445] <2> local_bpcr_connect: Can't connect to client XXXXXXXXXXXXXXXXXXXXXXXXXXX
08:23:17.156 [30445] <2> ConnectToBPCD: bpcd_connect_and_verify(XXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXX) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(XXXXXXXXXXXXXXX) failed: 25
08:23:17.156 [30445] <16> bptestbpcd main: Function ConnectToBPCD(XXXXXXXXXXXXXXXXXXX) failed: 25
<16>bptestbpcd main: cannot connect on socket
08:23:17.165 [30445] <16> bptestbpcd main: cannot connect on socket
<2>bptestbpcd: cannot connect on socket
08:23:17.165 [30445] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
08:23:17.165 [30445] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

[watsons · Accepted solution]

Make sure that the client host (What OS?)

1) Has NBU client service (bpcd, vnetd in unix) running

2) Firewall is disabled. If a Redhat Linux, check iptables, if a SuSE Linux, check SUSEFirewall2..

3) telnet <clienthost> 1556 from either master or media server, it needs to work

4) Check bp.conf (or SERVER entry) of the client host, master & media server host must be in there.

[Marianne]

Always good to mention all relevant details such as OS on server(s) and client(s). Have you checked and verified forward and reverse name lookup between server and client? I see the following in output : db_begin: Can't authorize dbm host XXXXXXXXXXXXXX: Check that client can resolve server's IP address to hostname that exists in client's Server list. Create bpcd log folder on the client for further troubleshooting.