03-28-2013 02:48 AM
1.Maximum jobs are failing with Status 2106: Disk storage server is down.
2.Maximum jobs are failing with Status 25: cannot connect on socket.
3.Child Jobs are completed successfully but parent job is showing as running and however it’s in hang status.
If anyone faced the same probes, please let me know what the resolution of these errors is.
03-28-2013 02:59 AM
First stop the netbackup services then restart them,and check again
and also check that do you go through the process of upgrade properly as under:
http://www.symantec.com/business/support/index?page=content&id=DOC5198
03-28-2013 03:16 AM
We need more detail for points 1 and 2.
1. Which type of Advanced disk / Storage Server?
If OST - have you updated OST plugin?
If MSDP - see this note in NBU 7.5 LBN: http://www.symantec.com/docs/TECH178334
After upgrade to NetBackup 7.5, MSDP storage volume is down
...http://www.symantec.com/docs/TECH183704
2. Provide more detail, please.
All text in Details tab of failed job will be a good start.
3. Fix available. See this note in above LBN:
Latest Issues:
(NEW) (ET3106719) <<Fix Downloadable>> After upgrading a master server to NetBackup 7.5.0.5 (or applying NetBackup 5200/5220 Appliances 2.5.2 to an Appliance running as a master server), the Activity Monitor reports inconsistent information on job status for some jobs. Additionally, some jobs may not display in OpsCenter.
http://www.symantec.com/docs/TECH203521
03-28-2013 03:30 AM
Thanks for point 3. Fix Downloadable. for NB 7.5.0.5
want to ask that we are using 7.5.0.4 ,so will it be ok .or we will upgrade to patch 7.5.0.5?
03-28-2013 04:03 AM
Hi kam,
Thank you for your reply.
Yes...I know that we have faced the point 3 issue on NBU 7.5.0.4 version; however I upgraded from 7.1.0.4 to 7.5.0.5 and facing the point 3 issue in the latest version also.
03-28-2013 04:07 AM
Hi Marianne,
Point 2 -
please find the below logs for Status 25 Client Detailed Job-
03-28-2013 04:50 AM
Hi ranjith
for point 2 check these :
1.The CLIENT must have the media server hostname added to the SERVER list to allow the media server to establish a connection to the NetBackup processes on the client.
2.cannot connect on socket(25)
Step by step check all possibilties
http://www.symantec.com/business/support/index?page=content&id=HOWTO50802
03-28-2013 05:07 AM
Verify connectivity between media server and client with bptestbpcd.
If you are backing up ALL_LOCAL_DRIVES, test connectivity between master and client as well.
Remember to create bpcd log folder on client before running bptestbpcd.
See: http://www.symantec.com/docs/TECH42657 and http://www.symantec.com/docs/HOWTO43696
There are no known issues in 7.5.x that would introduce status 25.
About no.3: Problem was introduced in 7.5.0.5.
03-28-2013 05:45 AM
Hi Kam,
Before upgrading the NBU these servers backup was successful on every day, we are facing this error after upgrading the NBU 7.1.0.4 to 7.5.0.5
03-28-2013 05:49 AM
Hi Marianne,
I tested communication between master to Client and Client to Master and Client to master and Client to Media also media to client using bpclntcmd -hn, -ip. Command communication is going on as expected.
03-28-2013 05:56 AM
bpclntcmd is testing name lookup, not connectivity.
bptestbpcd tests port connectivity.
03-28-2013 06:35 AM
Yes...I know that, I was used both the commands for name resolution and port connectivity...getting the response positive.
Can you please give me exact resolution of this issue.
03-28-2013 07:42 AM
03-29-2013 09:51 PM
Can you please give me exact resolution of this issue.
Sorry, not possible with amount of details provided. If you had a look at the TN http://www.symantec.com/docs/HOWTO50802 posted by inn_kam above, you will see that there are many possible causes.
You have posted details of one failed backup.
Are all backups failing for this specific client?
Or for this media server?
Or when this STU is used?
Please ensure that these log folders exist:
On media server: bpbrm
On client: bpcd