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BMR Backup fails

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Dear Expert,

The BMR component of the backup is failing. I can see following errors in bmrd. Its a new configuration on windows 2008 R2 clustered with SF 5.1. NBU version is 7.1.0.2.

11/20/2011 16:17:35.707 [Debug] NB 51216 bmrcommon 128 PID:3664 TID:4952 File ID:119 [No context] 1 [CPackageToDeviceIdsDb::insertDb(DbInterface *db)] SQL Err code:-1Msg: [Sybase][ODBC Driver][SQL Anywhere]Column 'PackageId' in table 'BMR_PackageToDeviceIds' cannot be NULL
11/20/2011 16:17:35.707 [Debug] NB 51216 bmrcommon 128 PID:3664 TID:4952 File ID:119 [No context] 1 [CPackageToDeviceIdsDb::insertDb(DbInterface *db)] Stored Procedure failed = BmrDba.BMR_PackageToDeviceIdsInsert_PROC
11/20/2011 16:17:35.707 [Debug] NB 51216 bmrcommon 128 PID:3664 TID:4952 File ID:119 [No context] 1 [CBmrDb::insertDb()] Failed to insert CPackageToDeviceIds rc = 299
11/20/2011 16:17:35.801 [Diagnostic] NB 51216 bmrcommon 128 PID:3664 TID:4952 File ID:119 [No context] 1 V-128-21 [ImportCfg.cpp:ImportConfig()] unable to move/delete config for client

Backup Details status Error :

...

11/20/2011 3:11:20 PM - transferring BMR information to the master server
11/20/2011 3:11:20 PM - connecting
11/20/2011 3:11:21 PM - connected; connect time: 00:00:01
11/20/2011 3:11:43 PM - Error bpbrm(pid=1548) BMRERR: Received BMR error: Failed to import Config file. (1)  
11/20/2011 3:11:43 PM - end writing
Status 1
11/20/2011 3:11:43 PM - end Snapshot, BMR Save; elapsed time: 00:00:31
11/20/2011 3:11:43 PM - begin Snapshot, Read File List
Status 0

..

Regards,

1 REPLY 1

mandar_khanolka
Level 6
Employee

I believe there is an engineering binary available to overcome this problem.

Please raise a service ticket with symantec on this problem to get the solution.

Thanks.

mandar