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Backup issue - Error bpbrm(pid=22489) socket read failed: errno = 104 - Connection reset by peer

Ziggy1941
Level 4
Partner Accredited

We have NBU 7.6.1 Master/Media server on Linux SUSE 11.3 and NBU 7.6.1 client on WIndows Server 2003 x86.

When I try to run simple backup job (just a single dir C:\temp), job terminate with error:

13.02.2015 11:52:45 - Info nbjm(pid=40717) starting backup job (jobid=599) for client dc1.ussc.ru, policy dc1.ussc.ru_ad, schedule Full  
13.02.2015 11:52:45 - Info nbjm(pid=40717) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=599, request id:{E85C5F0C-B34C-11E4-A3C5-3C97BC160577})  
13.02.2015 11:52:45 - requesting resource dedup-stu
13.02.2015 11:52:45 - requesting resource nbu-s2.ussc.ru.NBU_CLIENT.MAXJOBS.dc1.ussc.ru
13.02.2015 11:52:45 - requesting resource nbu-s2.ussc.ru.NBU_POLICY.MAXJOBS.dc1.ussc.ru_ad
13.02.2015 11:52:45 - granted resource nbu-s2.ussc.ru.NBU_CLIENT.MAXJOBS.dc1.ussc.ru
13.02.2015 11:52:45 - granted resource nbu-s2.ussc.ru.NBU_POLICY.MAXJOBS.dc1.ussc.ru_ad
13.02.2015 11:52:45 - granted resource MediaID=@aaaab;DiskVolume=PureDiskVolume;DiskPool=dedup;Path=PureDiskVolume;StorageServer=nbu-s2.ussc.ru;MediaServer=nbu-s2.ussc.ru
13.02.2015 11:52:45 - granted resource dedup-stu
13.02.2015 11:52:45 - estimated 0 Kbytes needed
13.02.2015 11:52:45 - Info nbjm(pid=40717) started backup (backupid=dc1.ussc.ru_1423810362) job for client dc1.ussc.ru, policy dc1.ussc.ru_ad, schedule Full on storage unit dedup-stu
13.02.2015 11:52:45 - started process bpbrm (22489)
13.02.2015 11:52:45 - started
13.02.2015 11:52:47 - Info bpbrm(pid=22489) dc1.ussc.ru is the host to backup data from     
13.02.2015 11:52:47 - Info bpbrm(pid=22489) reading file list for client        
13.02.2015 11:52:47 - connecting
13.02.2015 11:52:48 - Info bpbrm(pid=22489) starting bpbkar on client         
13.02.2015 11:52:48 - connected; connect time: 0:00:01
13.02.2015 11:52:50 - Info bpbkar(pid=4044) Backup started           
13.02.2015 11:52:50 - Info bpbrm(pid=22489) bptm pid: 22513          
13.02.2015 11:52:50 - Info bptm(pid=22513) start            
13.02.2015 11:52:51 - Info bptm(pid=22513) using 524288 data buffer size        
13.02.2015 11:52:51 - Info bptm(pid=22513) using 256 data buffers         
13.02.2015 11:52:51 - Info bptm(pid=22513) start backup           
13.02.2015 11:52:51 - Info bpbkar(pid=4044) change time comparison:<disabled>          
13.02.2015 11:52:51 - Info bpbkar(pid=4044) archive bit processing:<disabled>          
13.02.2015 11:52:53 - Info bptm(pid=22513) backup child process is pid 22539       
13.02.2015 11:52:53 - Info bpbkar(pid=4044) will attempt to use change journal data for <C:\temp>    
13.02.2015 11:52:53 - begin writing
13.02.2015 11:53:28 - Info bpbkar(pid=4044) not using change journal data for <C:\temp>: not supported with regular full backups
13.02.2015 11:53:29 - Error bpbrm(pid=22489) socket read failed: errno = 104 - Connection reset by peer  
13.02.2015 11:53:29 - Error bptm(pid=22539) system call failed - Connection reset by peer (at child.c.1306)   
13.02.2015 11:53:29 - Error bptm(pid=22539) unable to perform read from client socket, connection may have been broken 
13.02.2015 11:53:29 - Error bptm(pid=22513) media manager terminated by parent process
      
13.02.2015 11:53:33 - Info nbu-s2.ussc.ru(pid=22513) StorageServer=PureDisk:nbu-s2.ussc.ru; Report=PDDO Stats for (nbu-s2.ussc.ru): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
13.02.2015 11:53:33 - Error bpbrm(pid=22489) could not send server status message       
13.02.2015 11:53:34 - Info bpbkar(pid=4044) done. status: 13: file read failed       
13.02.2015 11:53:34 - end writing; write time: 0:00:41
13.02.2015 11:53:35 - Info bpbrm(pid=22627) Starting delete snapshot processing         
file read failed (13)
13.02.2015 11:53:38 - Info bpfis(pid=1936) Backup started           
13.02.2015 11:53:39 - Error bpbrm(pid=22627) from client dc1.ussc.ru: ERR - Delete bpfis state from nbu-s2.ussc.ru failed. status = 71
13.02.2015 11:53:39 - Info bpfis(pid=1936) done. status: 0          
13.02.2015 11:53:39 - end operation
13.02.2015 11:53:39 - Info bpfis(pid=1936) done. status: 0: the requested operation was successfully completed

Can someone indicate the direction in which I can to look for the error? 

1 ACCEPTED SOLUTION

Accepted Solutions

Ziggy1941
Level 4
Partner Accredited

Hmmm... The problem was solved. Just reinstall the client on Windows 2003 Server. )

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1 REPLY 1

Ziggy1941
Level 4
Partner Accredited

Hmmm... The problem was solved. Just reinstall the client on Windows 2003 Server. )