Cannot browse the Netbackup MSSQL Client

[andrich2016]

Hello everybody

When I click to start the the Netbackup MSSQL Client from my Windows 2003 Client, it doesn´t open.

My Netbackup server is 773 and the client is 77.

The log C:\Program Files\Veritas\NetBackup\logs\dbclient stops here:

15:03:20.907 [4664.2304] <4> CGlobalInformation::VCSVirtualNameList: INF - Veritas Cluster Server is not installed.
15:03:20.907 [4664.2304] <1> CGlobalInformation::VCSVirtualNameList: CONTINUATION: - The system cannot find the path specified.
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Native Client
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Native Client\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Native Client\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver: SQL Native Client is installed on the system
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server Native Client 10.0
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 10.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server Native Client 10.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry entry not found for: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 10.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server Native Client 11.0
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 11.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server Native Client 11.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry entry not found for: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 11.0\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: ODBC Driver 11 for SQL Server
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\MSODBCSQL11\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\ODBC Driver 11 for SQL Server\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry entry not found for: SOFTWARE\Microsoft\MSODBCSQL11\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\DataAccess\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server\
15:03:20.907 [4664.2304] <4> ODBCDataSource::isInstalled: INF - ODBC Driver: SQL Server is installed on the system
15:03:20.907 [4664.2304] <4> getServerName: Read server name from nb_master_config: svbackup7
15:03:20.907 [4664.2304] <4> CDBIniParms::CDBIniParms: INF - NT User is Administrator

[Michael_G_Ander]

If it is a fresh install of either SQL or Netbackup on this client, you probably will have to reboot before it works.

Have some times seen that you need to open this GUI twice in a row to get the setup popup box where you set up the connection to the SQL server.

[Marianne]

Have you checked the 7.7.x DB compatibility guide for the SQL version and OS combination?

[andrich2016]

Hello, Marianne

I have checked here

https://download.veritas.com/resources/content/live/SFDC/6000/000006088/en_US/nbu_76_db_scl.pdf?__gd...

Its compatible.

[andrich2016]

I upgrade the version from 656 to 77.

[Systems_Team]

Hi Andrich2016,

To me it looks like you are running an unsupported configuration.  You say your client is Windows 2003 and 77.  I am assuming that means a 7.7.x version of the NetBackup client?

I'm not sure of the version of MS-SQL you are running, but 7.7 onwards does not support Windows 2003.  It is not even listed in the Software Compatibility List for 7.7.x.

If you go back and look at the link you posted for the database SCL (7.0-7.6), note that Windows 2003 (all flavours) includes this footnote:

4. NetBackup 7.7 and later does not support this operating system on this CPU architecture

So if your client really is 7.7.x on Windows 2003 I'm guessing that fact it's not supported may be why it's not working.  You'd need to downgrade the client to 7.6 and try again to see if it works.

I've never tried installing a Windows NetBackup client onto an OS that is no longer supported, so don't know if it gives a warning during install, or if it will just install anyway.

Hope this helps,

Steve

[andrich2016]

I have installed too many Netbackup 77 clients using windows 2003 and works fine.

My sqlserver is 2005.

[Michal_Mikulik1]

Hello,

I recommend to install 7.6.1.2 onto the sql client, it is the latest supported version.

So that any doubts about unsupported configuratin as a cause are eliminated.

Regards

Michal

[Marianne · Accepted solution]

Still unsupported.  You are lucky that some systems are working.

If you look at NBU 7.7 Agent CL, you will see that only SQL Server 2005 SP4 is supported on Win2008 and higher.

Try 7.6 as per previous suggestion. 

PS:
Are you aware that Microsoft has dropped support for W2003? 

[andrich2016]

Hello everybody

I´ve done the Netbackup client downgrade to 7.6.1.2 and the Netbackup MSSQL Client don´t open the same way.

Any another idea? Network issues?