Catalog backup fails with status 13

[asreenu]

CATALOG_DRIVEN_BACKUP  keeps failing with  (13) file read failed. This backup is trying to write to a tape.

Relevant longs from bpbrm:

00:44:32.665 [1206] <2> write_file_names: successfully wrote buffer to COMM_SOCK
00:44:32.665 [1206] <2> bpbrm main: wrote CONTINUE on COMM_SOCK
00:44:32.666 [1206] <2> bpbrm main: ESTIMATE -1 -1 nyuxsyslog_1337316265
00:44:35.980 [1206] <2> bpbrm mm_sig: received ready signal from media manager
00:49:41.130 [1206] <16> bpbrm readline: socket read failed: errno = 62 - Timer expired
00:49:41.139 [1206] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2054: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:49:41.139 [1206] <2> vnet_vnetd_service_socket: ../../libvlibs/vnet_vnetd.c.2068: service: bpjobd
00:49:41.147 [1206] <2> job_connect: SO_KEEPALIVE set on socket 9 for client backup
00:49:41.147 [1206] <2> logconnections: BPJOBD CONNECT FROM 10.53.2.201.62553 TO 10.53.2.201.13724
00:49:41.147 [1206] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
00:49:41.147 [1206] <2> job_connect: Connected to the host backup contype 10 jobid <65047> socket <9>

From detailed status:

05/18/2012 00:44:35 - positioned TAB580; position time: 0:00:02
05/18/2012 00:44:35 - begin writing
05/18/2012 00:49:41 - Error bpbrm (pid=1206) socket read failed: errno = 62 - Timer expired
05/18/2012 00:49:43 - Error bptm (pid=1220) media manager terminated by parent process
05/18/2012 00:50:25 - end writing; write time: 0:05:50
file read failed  (13)
 

Found a technote but it seems to refer to a network issue. The catalog backup is a local one, so not much to troubleshoot in terms of networking.

http://www.symantec.com/business/support/index?page=content&id=TECH71821

Any insihghts or pointers are greatly appreciated

[Mark_Solutions · Accepted solution]

This times out after exactly 5 minutes so it would need the client read timeout increasing on the Media Servers Host Properties (possibly actually the Master Server?) - i would suggest 1800 as a starting point

Odd that it takes that long to get going but this is your starting point -maybe you have a very large catalog?

Set up the bpbkar log directory under \netbackup\logs\ so that it also gathers more info if thise deosn't sort it for you

Hope this helps

[asreenu]

Wow, that simple fix just worked. The catalog is not that big thought. Anyway, it's fixed. So, thank you!