03-15-2011 01:26 AM
Hi all.
I have some problems with master server daily catalog backup and images duplication on tape.
Catalog backup failes with error code 2 (none of the requested files were backed up) and error code 96 (unable to allocate new media for backup, storage unit has none available).
The same code (96) shows when master server try to duplicate images on tape.
At the beginning, I thought there was a problem about licensing for drives sharing, so I put some other licenses but problem stands yet...
So I supposed there's a problem with tape library but device monitor on my administration console reports me normal state of all drives and paths...
Some suggestions for me??
<thanks>
Solved! Go to Solution.
03-15-2011 04:01 AM
If so it's possible that just the media is suspect. Physically check the media for dislodged leaders or other obvious signs of "damage"
If this is happening for all your media I would suspect are hardware issue wwith your library, or maybe as you suggest there could be a config issue:
Steps to verify device configuration using robtest.
http://www.symantec.com/business/support/index?page=content&id=TECH29201
03-15-2011 01:36 AM
in the CatalogBackup pool or your Scratch pool?
03-15-2011 01:42 AM
Run available_media from cmd.
You did not mention yor NBU version or OS -
Windows: <install-path>\veritas\netbackup\bin\goodies\available_media >c:\temp\media.txt
Unix: /usr/openv/netbackup/bin/goodies/available_media >/tmp/media.txt
Please post output as attachment.
03-15-2011 02:15 AM
NBU version is 7.0.1 and master server OS is RHEL Server 5.4
I launch the command
usr/openv/netbackup/bin/goodies/available_media on master server
tail: cannot open `+3' for reading: No such file or directory
media media robot robot robot side/ ret size status
ID type type # slot face level KBytes
----------------------------------------------------------------------------
/bin/cat: /tmp/avail_media_sorted_output: No such file or directory
Yes, I have 42 available volumes in catalog backup pool
03-15-2011 02:28 AM
command, you could try the offerings from the following discussion:
https://www-secure.symantec.com/connect/forums/availablemedia-command-not-working
I presume this is a 64-bit installation?
You say you have 42 available volumes in the CB pool - are they in the robot, active, not frozen nor suspended?
03-15-2011 03:35 AM
I suppose they were frozen, I've tried to unfreeze them and now there are 2 volumes in catalog pool and 40 volumes in scratch.
so I launched the catalog backup policy...it seems to have some problems in load operation:
Error bptm(pid=22970) error requesting media, TpErrno = Robot operation failed
Warning bptm(pid=22970) media id 0008L2 load operation reported an error
current media 008L2 complete, requesting next resource Any
I've been watching these messages for 3-4 times (with different Media ID), since it's trying to switch from one drive to another...
The mistery continues...
03-15-2011 03:48 AM
Looks like you may have physical issues with the media in question & in all likelihood they'll need checking & replacing.
03-15-2011 03:51 AM
Before opening a ticket vs our tape library provider, should I check some other possible causes of issues about my device configuration?
03-15-2011 04:01 AM
If so it's possible that just the media is suspect. Physically check the media for dislodged leaders or other obvious signs of "damage"
If this is happening for all your media I would suspect are hardware issue wwith your library, or maybe as you suggest there could be a config issue:
Steps to verify device configuration using robtest.
http://www.symantec.com/business/support/index?page=content&id=TECH29201
03-24-2011 06:32 PM
After running the init command robtest
Inventory robot and a backup test again