Netbackup Issue Tape Drive

[RILTextile]

Hi...

Friday Morning with Error 1: (96) unable to allocate new media for backup, storage unit has none available

The media was found frozen so we unfreezeed the media and after some time the media was frozen. Then the media was changed with the barcode /SUN004L6. Then also the backup was not done. Error is mentioned below:

06/09/2023 05:13:30 - Info nbjm (pid=14268) starting backup job (jobid=17209) for client SNRDBACKUP02, policy 05_Fri_Daily, schedule Full

06/09/2023 05:13:30 - Info nbjm (pid=14268) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=17209, request id:{EA2E2804-C31F-43A2-9ACD-ECCFB26857CC})

06/09/2023 05:13:30 - requesting resource snrdbackup02-hcart3-robot-tld-0

06/09/2023 05:13:30 - requesting resource snrdbackup02.in.ril.com.NBU_CLIENT.MAXJOBS.SNRDBACKUP02

06/09/2023 05:13:30 - requesting resource snrdbackup02.in.ril.com.NBU_POLICY.MAXJOBS.05_Fri_Daily

06/09/2023 05:13:31 - Error nbjm (pid=14268) NBU status: 96, EMM status: No media is available

06/09/2023 08:13:32 - Info bpbrm (pid=4912) Starting delete snapshot processing

06/09/2023 08:13:34 - Info bpfis (pid=7008) Backup started

06/09/2023 08:13:38 - Error bpbrm (pid=4912) from client SNRDBACKUP02: Delete bpfis state from snrdbackup02.in.ril.com failed. status = 71

06/09/2023 08:13:38 - Info bpfis (pid=7008) done. status: 0

06/09/2023 08:13:38 - Info bpfis (pid=7008) done. status: 0: the requested operation was successfully completed

06/09/2023 11:33:48 - job 17209 was restarted as job 17211

06/09/2023 13:28:15 - job 17209 was restarted as job 17213

unable to allocate new media for backup, storage unit has none available  (96)

Please advice on the same.

Thanks,

Arpit

[Nicolai]

Hi @RILTextile 

You see code 96 when there is no free tapes available of that density (HCART??) , pool and retention in the robot.

Run the script : install_path\NetBackup\bin\goodies\available_media.cmd to get a overview.

It is good practice to have enough free tapes in the robot, what enough is depend on your consumption. But typical this values slides accordingly to storage growth.  

There is also some tech note on the topic : 

https://www.veritas.com/support/en_US/article.100023592

https://www.veritas.com/content/support/en_US/doc/44037985-159180701-0/v15098482-159180701

[Michal_Mikulik1]

Hello,

you should investigate a root cause - why the media are getting frozen. It could be a hardware problem, or a logical problem (3rd party tape header on the tape). You will find more info in the appropriate jobs, or in the Reports\Tape Logs.

Regards

M.

[Genericus]

Agreed - especially if many tapes are getting "frozen" - a drive with a tape stuck in it will sometimes show as empty and freeze every tape attempted to load there.

Check drives and tapes to find common factor - is it a drive or tapes?