windows2008 Client 6.5.5
client backup failed with code 13( relates to FlashBackup) and happens alternate days.Once restart the backup gets successful.
Error from bpfis is :
:46.590 [5072.4008] <2> fis_delete_id: removing C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.Client.com_1311903706.0
19:22:46.590 [5072.4008] <2> fis_delete_id: removing C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.Client.com_1311903706.0.fiid
19:22:46.590 [5072.4008] <2> ol_cleanup: removing C:\Program Files\Veritas\NetBackup\temp\MLC-Windows-CitrixFileServers-Flash+d1532+1.std_filelist
19:22:46.777 [5072.4008] <2> ol_cleanup: removing all log files
19:22:46.777 [5072.4008] <4> bpfis Exit: INF - EXIT STATUS 0: the requested operation was successfully completed
19:22:46.777 [5072.4008] <2> bpfis Exit: INF - Close of stdout complete
19:22:53.543 [6052.5744] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id Client.com_1311903706 -bpstart_to 1200 -bpend_to 1200 -clnt Client.com -S masterserver.com
19:22:53.559 [6052.5744] <4> bpfis main: INF - BACKUP START 6052
19:22:53.559 [6052.5744] <32> fis_rebuild_from_db: cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.Client.com_1311903706.0
19:22:53.559 [6052.5744] <4> bpfis Exit: INF - EXIT STATUS 0: the requested operation was successfully completed
19:22:53.559 [6052.5744] <2> bpfis Exit: INF - Close of stdout complete
Nothing else am finding from the logs.
*******************************************************
Client Name: client.com
Current Host:
Hostname: client.com
IP Address: 0.0.0.0
Dynamic Address: no
Free Browse: Allow
List Restore: Not Specified
Max Jobs This Client: Not Specified
WOFB Enabled: yes
WOFB FIM: VSS
WOFB Usage: Individual Drive Snapshot
WOFB Error Control: Abort on Error
Connect options: 0 0 0
*******************************************************
Policy Type: FlashBackup-Windows (29)
Follow NFS Mounts: no
Cross Mount Points: no
Client Compress: no
Collect TIR info: no
Policy Priority: 0
Ext Security Info: no
File Restore Raw: yes
Client Encrypt: no
Max Jobs/Policy: Unlimited
Mult. Data Stream: yes
Block Level Incremental: no
Perform Snapshot Backup: yes
Snapshot Method: VSS
Snapshot Method Arguments: prov_type=0,max_snapshots=1,snap_attr=0
Perform Offhost Backup: no
Backup Copy: 0
Use Data Mover: no
Data Mover Type: 2
Use Alternate Client: no
Alternate Client Name: (none)
Use Virtual Machine: 0
Hyper-V Server: (none)
Enable Instant Recovery: no
Disaster Recovery: 0
Collect BMR Info: no
Max Frag Size: 0 MB
Checkpoint Restart: no
Residence: -
Volume Pool: NetBackup
Server Group: *ANY*
Data Classification: -
Residence is storage lifecycle policy: no
Granular Restore: no
Generation: 38
*******************************************************
found the below event logs from the system.
Faulting application name: bpbkar32.exe, version: 6.5.2009.1105, time stamp: 0x4af387f8 Faulting module name: msvcrt.dll, version: 7.0.7600.16385, time stamp: 0x4a5bdfbe Exception code: 0xc0000005 Fault offset: 0x0000000000001207 Faulting process id: 0x1374 Faulting application start time: 0x01cc4e3fafa78e6d Faulting application path: C:\Program Files\Veritas\NetBackup\bin\bpbkar32.exe
Faulting module path: C:\Windows\system32\msvcrt.dll Report Id: f14e0ba5-ba32-11e0-8704-005056a96f5d f14e0ba5-ba32-11e0-8704-005056a96f5d
please suggest..
