Creating backup policy to a ReadyNAS

[pmc214]

Netbackup 7.5.0.6 Win server 2003 r2 / REadyNAS 4220S SMB Share, AD integrated.

I previously had this share on a non-AD iontegrated ReadyNAS and used my Master Server to map the share and run the client from masterserver.

We moved the share to the new ReadyNAS 4220S and I cannot use the same way. We have added the master server name to the readynas. i can see the readynas share from amsterserver, but get an error 71 when running the policy.

~~~~

2/4/2014 11:37:53 AM - Info nbjm(pid=6684) starting backup job (jobid=402286) for client XXXXX, policy ISOStore, schedule Full 
2/4/2014 11:37:53 AM - Info nbjm(pid=6684) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=402286, request id:{31047D7E-146D-45E1-BD5E-4624F9D28307}) 
2/4/2014 11:37:53 AM - requesting resource Any
2/4/2014 11:37:53 AM - requesting resource horus.NBU_CLIENT.MAXJOBS.XXXXX
2/4/2014 11:37:53 AM - requesting resource horus.NBU_POLICY.MAXJOBS.ISOStore
2/4/2014 11:37:54 AM - granted resource horus.NBU_CLIENT.MAXJOBS.XXXXX
2/4/2014 11:37:54 AM - granted resource horus.NBU_POLICY.MAXJOBS.ISOStore
2/4/2014 11:37:54 AM - granted resource 340067
2/4/2014 11:37:54 AM - granted resource IBM.ULTRIUM-TD4.003
2/4/2014 11:37:54 AM - granted resource horus-hcart-robot-tld-1
2/4/2014 11:37:54 AM - estimated 0 Kbytes needed
2/4/2014 11:37:54 AM - Info nbjm(pid=6684) started backup (backupid=XXXXX_1391531874) job for client horus, policy ISOStore, schedule Full on storage unit XXXXX-hcart-robot-tld-1
2/4/2014 11:37:55 AM - started process bpbrm (9212)
2/4/2014 11:37:55 AM - Info bpbrm(pid=9212) XXXXX is the host to backup data from    
2/4/2014 11:37:55 AM - Info bpbrm(pid=9212) reading file list from client       
2/4/2014 11:37:56 AM - Info bpbrm(pid=9212) starting bpbkar32 on client        
2/4/2014 11:37:56 AM - connecting
2/4/2014 11:37:56 AM - connected; connect time: 00:00:00
2/4/2014 11:38:03 AM - Info bpbkar32(pid=3656) Backup started          
2/4/2014 11:38:03 AM - Info bptm(pid=9444) start           
2/4/2014 11:38:04 AM - Info bptm(pid=9444) using 65536 data buffer size       
2/4/2014 11:38:04 AM - Info bptm(pid=9444) setting receive network buffer to 263168 bytes     
2/4/2014 11:38:04 AM - Info bptm(pid=9444) using 30 data buffers        
2/4/2014 11:38:05 AM - Info bptm(pid=9444) start backup          
2/4/2014 11:38:05 AM - Info bptm(pid=9444) Waiting for mount of media id 340067 (copy 1) on server XXXXX.
2/4/2014 11:38:05 AM - mounting 340067
2/4/2014 11:38:13 AM - Info bpbrm(pid=9212) from client XXXXX: TRV - object not found for file system backup: \\rnas2\ISOStore\
2/4/2014 11:38:13 AM - Info bpbkar32(pid=3656) bpbkar waited 0 times for empty buffer, delayed 0 times.  
2/4/2014 11:38:16 AM - Error bpbrm(pid=9212) could not send server status message      
2/4/2014 11:38:17 AM - Info bpbkar32(pid=3656) done. status: 71: none of the files in the file list exist
2/4/2014 11:38:17 AM - end writing
none of the files in the file list exist(71)

[SymTerry]

Hello, 

Check permissions on this. Are you able to access \\rnas2\ISOStore\ with the same user credentials that the netbackup client is running under? 

[Mark_Solutions · Accepted solution]

I assume you have the NBU Client service set to run as a specific account that can access this share

As it has been moved you should log into the Master using that account and make sure the share is still mapped for that account and can be seen

If not re-map it, making it persistent, and ensure the "backup network drives" option is checked in the policy attributes tab

Also worth re-starting the NetBackup Client Service on the Master (will re-start everything else so just do a bpdown / bpup) before trying the backup again so that the client service has logged in properly to see the new mapped drive

Hope this helps

[pmc214]

yes, the client run with the same credentials used to access the rnas