12-06-2010 09:41 PM
This is a Windows 2003 server running 6.5.4.
Here are the highlights:
1. NetBackup Key Management Service stops as soon as device manager stopped.
2. This is a Master server.
3. NetBackup Device Manager was not started and if I start it, it will start then it stops seconds later.
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.
5. The Shared Storage Option licenses are the same across 2 other SAN Media servers and they are working fine.
6. This client has been working fine for months and hasn't even had a reboot. No changes that anyone is admitting to.
Any suggestions? Thanks in advance for your loving responses.
Solved! Go to Solution.
12-07-2010 06:52 AM
Here you go
http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602
This is an errata to the admin guide of 7.0
You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.
12-06-2010 10:51 PM
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.
The device manager only runs on server that have drives configured, this is normal.
12-06-2010 11:18 PM
Please double-check license keys - in addition to SSO license, you also need Library Based Tape Drive license.
Any chance you were running demo license which has now expired?
12-06-2010 11:58 PM
that service was working before!
12-07-2010 12:07 AM
can you please explain what tools can be used to check them,
the only check i use is going to help and click on license keys, as i said in point 5, shared storage option is available on all servers.
no there no chance that there is any demo or expired licenses.
thanks for your efforts.
12-07-2010 12:25 AM
Do '..\VERITAS\NetBackup\bin\admincmd\bpminlicense -list_keys -verbose' from cmd.
Look for Library Based Tape Drive license.
12-07-2010 01:01 AM
here is the output of three backup servers that i have:
sr1001bck001---> master server
sr1001bck002 and se1101bck001 --->media servers
sr1001bck001:
D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose
file version = 0x05000000
hostname = sr1001bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 54 Vault +
file version = 0x05000000
hostname = sr1001bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 83 PureDisk MS Exchange Agent +
Feature ID = 80 PureDisk MS SQL Server Agent +
Feature ID = 61 MS SharePoint Agent +
Feature ID = 38 Sybase extension +
Feature ID = 36 Oracle extension +
Feature ID = 35 Lotus Notes extension +
Feature ID = 34 DB2 extension +
Feature ID = 33 MS SQL Server extension +
Feature ID = 32 MS Exchange extension +
Feature ID = 22 Additional clients +
file version = 0x05000000
hostname = sr1001bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 30 Shared Storage Option +
file version = 0x05000000
hostname = sr1001bck001
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 84 SAN Client +
Feature ID = 75 Bare Metal Restore +
Feature ID = 74 Encryption +
Feature ID = 73 Open File Backup +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 62 Snapshot Client +
Feature ID = 58 Inline Tape Copy +
Feature ID = 49 Library Based Tape Drives +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 43 Encryption (Legacy DES 56-bit) +
Feature ID = 42 Encryption (Legacy DES 40-bit) +
Feature ID = 30 Shared Storage Option +
Feature ID = 22 Additional clients +
Feature ID = 20 Base NetBackup +
file version = 0x05000000
hostname = sr1001bck001
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 73 Open File Backup +
Feature ID = 71 Remote Client Support +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 58 Inline Tape Copy +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 20 Base NetBackup +
---------------------------------------------------------------------------
sr1001bck002
D:\Program Files\Veritas\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose
file version = 0x05000000
hostname = sr1001bck002
product ID = 6 NetBackup
key version = 0x05000000
count = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 54 Vault +
file version = 0x05000000
hostname = sr1001bck002
product ID = 6 NetBackup
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 83 PureDisk MS Exchange Agent +
Feature ID = 80 PureDisk MS SQL Server Agent +
Feature ID = 61 MS SharePoint Agent +
Feature ID = 38 Sybase extension +
Feature ID = 36 Oracle extension +
Feature ID = 35 Lotus Notes extension +
Feature ID = 34 DB2 extension +
Feature ID = 33 MS SQL Server extension +
Feature ID = 32 MS Exchange extension +
Feature ID = 22 Additional clients +
file version = 0x05000000
hostname = sr1001bck002
product ID = 6 NetBackup
key version = 0x05000000
count = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 30 Shared Storage Option +
file version = 0x05000000
hostname = sr1001bck002
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 84 SAN Client +
Feature ID = 75 Bare Metal Restore +
Feature ID = 74 Encryption +
Feature ID = 73 Open File Backup +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 62 Snapshot Client +
Feature ID = 58 Inline Tape Copy +
Feature ID = 49 Library Based Tape Drives +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 43 Encryption (Legacy DES 56-bit) +
Feature ID = 42 Encryption (Legacy DES 40-bit) +
Feature ID = 30 Shared Storage Option +
Feature ID = 22 Additional clients +
Feature ID = 20 Base NetBackup +
file version = 0x05000000
hostname = SR1001BCK002
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 73 Open File Backup +
Feature ID = 71 Remote Client Support +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 58 Inline Tape Copy +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 20 Base NetBackup +
---------------------------------------------------------------------------
se1101agc001
D:\Program Files\NetBackup\bin\admincmd>bpminlicense -list_keys -verbose
file version = 0x05000000
hostname = se1101bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 2
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 30 Shared Storage Option +
file version = 0x05000000
hostname = se1101bck001
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 84 SAN Client +
Feature ID = 75 Bare Metal Restore +
Feature ID = 74 Encryption +
Feature ID = 73 Open File Backup +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 62 Snapshot Client +
Feature ID = 58 Inline Tape Copy +
Feature ID = 49 Library Based Tape Drives +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 43 Encryption (Legacy DES 56-bit) +
Feature ID = 42 Encryption (Legacy DES 40-bit) +
Feature ID = 30 Shared Storage Option +
Feature ID = 22 Additional clients +
Feature ID = 20 Base NetBackup +
file version = 0x05000000
hostname = se1101bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 4
server platform = 0 Any platform
client platform = 0 Any platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 54 Vault +
file version = 0x05000000
hostname = se1101bck001
product ID = 6 NetBackup
key version = 0x05000000
count = 0
server platform = 0 Any platform
client platform = 2 Any Windows platform
server tier = 5 NetBackup Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 83 PureDisk MS Exchange Agent +
Feature ID = 80 PureDisk MS SQL Server Agent +
Feature ID = 61 MS SharePoint Agent +
Feature ID = 38 Sybase extension +
Feature ID = 36 Oracle extension +
Feature ID = 35 Lotus Notes extension +
Feature ID = 34 DB2 extension +
Feature ID = 33 MS SQL Server extension +
Feature ID = 32 MS Exchange extension +
Feature ID = 22 Additional clients +
file version = 0x05000000
hostname = se1101bck001
product ID = 6 NetBackup Enterprise Server
key version = 0x05000000
count = 0
server platform = 2 Any Windows platform
client platform = 0 Any platform
server tier = 10 NetBackup Enterprise Server
client tier = 0 No tier
license type = 1 Permanent
Site ID = 2006 Unknown site: 2006
Feature ID = 73 Open File Backup +
Feature ID = 71 Remote Client Support +
Feature ID = 70 Robotic Library Sharing Support +
Feature ID = 69 Remote Media Server Support +
Feature ID = 68 Microsoft RSM Robotic Libraries +
Feature ID = 67 ADIC DAS/SDLC Robotic Libraries +
Feature ID = 66 IBM ATL Robotic Libraries +
Feature ID = 65 Fujitsu LMF Robotic Libraries +
Feature ID = 64 StorageTek ACS Robotic Libraries +
Feature ID = 58 Inline Tape Copy +
Feature ID = 48 Additional Drives/Robotics +
Feature ID = 46 DataStore +
Feature ID = 20 Base NetBackup +
12-07-2010 01:16 AM
Can you please post the output of vmoprcmd
12-07-2010 03:30 AM
what is the exact command please?
12-07-2010 04:12 AM
Hi,
Exactly what i wrote
vmoprcmd
its located in INSTALL_PATH\Veritas\Volmgr\bin
12-07-2010 04:26 AM
Hi Riaan
here you go,
D:\Program Files\Veritas\Volmgr\bin>vmoprcmd
HOST STATUS
Host Name Version Host Status
========================================= ======= ===========
sr1001bck001 654000 ACTIVE-DISK
sr1001bck002 654000 ACTIVE
se1101bck001 654000 ACTIVE
PENDING REQUESTS
<NONE>
DRIVE STATUS
Drive Name Label Ready RecMID ExtMID Wr.Enbl. Type
Host DrivePath Status
=============================================================================
HP.ULTRIUM4-SCSI.000 No No No hcart
sr1001bck002 {3,0,0,0} TLD
HP.ULTRIUM4-SCSI.001 No No No hcart
sr1001bck002 {3,0,3,0} TLD
HP.ULTRIUM4.SCSI.002 No No No hcart
se1101bck001 {2,0,4,0} TLD
12-07-2010 04:51 AM
Riaan,
u said before:
4. Application Log says: There are no entries in the drive database. The NetBackup Device Manager service only needs to run when devices are configured. The service will now exit.
The device manager only runs on server that have drives configured, this is normal.
i have just recieve a reply about my query and i know that there was a removal of a drive from the master server, can you please send me a link from veritas or a guide that prove the above reply.. thanks in advance.
12-07-2010 06:52 AM
Here you go
http://www.symantec.com/business/support/index?page=content&id=TECH142421&actp=search&viewlocale=en_US&searchid=1291733297602
This is an errata to the admin guide of 7.0
You'll see there that device manager service, ltid, will only show started if there are tape or VTL drives configured.
12-07-2010 09:57 PM
i really appreciate your brilliant help .. many thanks.
12-07-2010 10:05 PM
Pleasure, glad we could help!