Download issue from fileconnect.symantec.com

[SanthoshReddy_K]

Hey! Using IE9 , Chrome  (on Windows 7) or Firefox  I am unable to download files for Netbackup 7.1 from fileconnect.symantec.com

What happens - I enter the site , enter the serial number , choose the language , choose HTTP download , check the desired download (whatever) and click the "begin download" button and then after some downloading  it showing " Unknown error"  and downloading is cancelled .

I tried with Download manager also. After downloanding 55% , it is asking username and password . Here , I attached the screenshots. Please find the attachments. I tried with my authorised licensing symantec registered username and password. But still problem is not solved. 

Any help or advise is greatly appreciated!

[Will_Restore]

http://www.symantec.com/support/assistance_care.jsp

contact Customer Support via the link above

[Mark_Solutions]

Are you going through a proxy server for you connection?

I have seen this cause issues - if you can bypass it then try it that way

Hope this helps

[SanthoshReddy_K · Accepted solution]

Thank you............

In that one option available Refresh download link".Its downloading now........