07-06-2011 01:49 AM
Dear all,
I have a problem about Symantec Enterprise Client cannot backup own data to SAN, please help me about this problem
- Master Server: Window 2008R2 SP1 (Netbackup Enterprise Server 7.1.0.1)
- Enterprise Client: Window 2008R2 SP1 (Netbackup Enterprise Client 7.1)
When I backup data from Enterprise Client to SAN (configured Basic Disk), I recieved "Server is not licensed for Remote Client Option (2063)". But when I backup data from Enterprise Client to LUN of Master server (via LAN) is ok.
Please help me to fix this problem.
Regards,
KhanhB
Solved! Go to Solution.
07-06-2011 05:08 AM
Hi,
To check if its an issue with the license key, take the Enterprise Server Key from your master and add it to the Enterprise Client. Also uninstall/remove the Enterprise Client key from the media. Recycle the services and see if it resolves the issue.
You can use bpminlicense -add_keys and bpminlicense -delete_keys to do the changes from CLI.
07-06-2011 05:08 AM
Hi,
To check if its an issue with the license key, take the Enterprise Server Key from your master and add it to the Enterprise Client. Also uninstall/remove the Enterprise Client key from the media. Recycle the services and see if it resolves the issue.
You can use bpminlicense -add_keys and bpminlicense -delete_keys to do the changes from CLI.
07-06-2011 06:29 PM
Hi Riaan,
Thanks for reply from you. But when I add license key of Enterprise Client to Enterprise Client, I'll lost 1 license of Enterprise Server because I just have 3 license of Enterprise Server and 3 license Enterprise Client.
Thanks
07-07-2011 01:54 AM
Hi,
This is simply a test to see if the license key is the issue. You will not loose anything, you have paid for the license and I understand that you want to use them in their correct places. I'm not suggesting anything untoward, its simply a troubleshooting step.
I've seen cases where the key had to be replaced by Symantec. Do the test and see if works.